Description of the Word 2003 hotfix package: January 20, 2004

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SUMMARY

This article describes the Microsoft Office Word 2003 issues that are fixed in the Word 2003 hotfix package that is dated January 20, 2004.

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Issues That Are Fixed in the Hotfix Package

The following issues are fixed in this hotfix package.

834948 (http://support.microsoft.com/kb/834948/ ) The Convert File dialog box does not appear when you open a document that was not saved as a Word document in Word 2003
832858 (http://support.microsoft.com/kb/832858/ ) Error message when you try to save a document, print a document, or quit Word 2003
835227 (http://support.microsoft.com/kb/835227/ ) Only the first occurrence of the NUMPAGES field in your Word 2003 document body is updated when you update fields

The following issues are also fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article.

When you press CTRL and repeatedly scroll through a document in Reading Layout view with thumbnail images displayed, the thumbnail images disappear and the document shows in the Thumbnails pane.
When you try to turn on the Allow row to break across pages option on the Row tab in Word (on the Table menu, click Table Properties), Word may quit unexpectedly, and then you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the details of the error message, you receive an error signature that is similar to the following:
```
   AppName      AppVer       ModName      ModVer       Offset
   ------------------------------------------------------------
   Winword.exe  11.0.5604.0  Winword.exe  11.0.5604.0  0003b59f
```
This issue may occur when the table row contains vertical text in one table cell and a nested table in another table cell.
When you use Word as your e-mail editor in Microsoft Outlook, if you insert multiple attachments as hyperlinks in a Rich Text Format (RTF) e-mail message, the attachments (hyperlinks) do not appear separately. Instead, the hyperlinks appear merged together.
When you change the color quality of your display settings from Medium (16 bit) to Highest (32 bit) while Word is running, the Windows Graphical Device Interface (GDI) may leak memory. This problem may occur when you change the color quality setting in Windows (right-click the Windows desktop, click Properties, and then click the Settings tab).
When you open a document, deleted text may appear as inserted text and inserted text may appear as deleted text. This problem may occur when the following conditions are true:
- The document was received in an e-mail message that was edited on a Macintosh-based computer.
- On the Mac computer where the e-mail message was edited, the Track Changes option turned on in Word.
- On a Microsoft Windows-based computer, you merge the changes with the original document.
When you run your custom program that interfaces with Microsoft Word, you may receive a run-time error if your custom program numerates the add-ins collection in Word. This problem may occur if you installed the Web Authoring add-in (Html.wll) in Microsoft Word 97 and the add-in still appears in the Templates and Add-ins dialog box (on the Tools menu, click Templates and Add-ins).

Note When you install Microsoft Office Word 2003, the Web Authoring add-in is removed if it is installed and you are upgrading from Word 97, but the reference to the file Html.wll may not be removed from the Templates and Add-ins dialog box.

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This problem was first corrected in Microsoft Office 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for this hotfix.

Restart Information

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix is not replaced by any later hotfix.

Registry Information

You must create or modify a registry key to use one or more of the hotfixes that are contained in this package.

835227 (http://support.microsoft.com/kb/835227/ ) Only the first occurrence of the NUMPAGES field in your Word 2003 document body is updated when you update fields

834948 (http://support.microsoft.com/kb/834948/ ) The Convert File dialog box does not appear when you open a document that was not saved as a Word document in Word 2003

Hotfix File Information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   22-Jan-2004  22:53  5.0.2919.6304  7,362,624  Office2003-kb833985-glb.exe

Microsoft Windows Installer MSP file information

      Date      Time   Size       File name
   ----------------------------------------------------------------------------------
   20-Jan-2004  19:06  3,487,232  Winword-binary-glb.msp (Optimized)
   20-Jan-2004  20:13  7,550,464  Winword-fullfile-glb.msp (Full-File/Administrative)

After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.

   Date         Time   Version      Size        File name
   --------------------------------------------------------
   16-Jan-2004  05:35  11.0.6113.0  12,037,320  Winword.exe

Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

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REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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