Custom menu items may be lost, rearranged, or repeated on the Insert menu in Word 2003

When you customize the Insert menu in Microsoft Office Word 2003, some of the custom menu items may be lost, rearranged, or repeated on the Insert menu.

This problem may occur when you add custom menu items to the Insert menu, and then you make changes to those custom menu items.

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office 2003 Service Pack 1 (SP1).
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

How to obtain the hotfix

This issue is fixed in the Word 2003 Hotfix Package that is dated March 1, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 1.