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What to consider when you install Exchange System Management Tools on Windows XP

Article ID: 834121 - View products that this article applies to.

SUMMARY

The prerequisites for installing the Microsoft Exchange System Management Tools on Microsoft Windows XP Service Pack 2 (SP2) differ from the requirements for installing the Exchange System Management Tools on the Windows XP or on Windows XP Service Pack 1 (SP1). Additionally, this article describes an issue that may occur when you try to install the Exchange System Management Tools after upgrading Windows XP to SP2.

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MORE INFORMATION

This section lists the requirements for installing the Exchange System Management Tools on the different versions of Windows XP. Additionally, this section includes details about known issues with the installation on Windows XP.

Windows XP or Windows XP SP1

The Exchange System Management Tools component requires the Windows XP Internet Information Services snap-in and the SMTP snap-in to be installed. In Windows XP and in Windows XP SP1, the SMTP snap-in is installed only with the SMTP Service. The SMTP Service requires the WWW Publishing Service be installed. The Windows Server 2003 Administration Tools Pack is also required, because it provides the NNTP snap-in and the Active Directory Users and Computers snap-in.

In summary, the prerequisites are the following:

Internet Information Services (IIS) snap-in.
SMTP Service. For security purposes, you can disable this service after installation, because only the SMTP snap-in is required.
WWW Publishing Service. The SMTP Service requires this service. For security purposes, the WWW Publishing Service can disabled after installation)
Windows Server 2003 Administration Tools Pack

Windows XP SP2

In Windows XP SP2, the SMTP snap-in is now installed with the IIS snap-in. The SMTP Service is a separate component that is not required. The WWW Publishing Service is also not required. The Windows Server 2003 Administration Tools Pack is still required, because it provides the NNTP snap-in and the Active Directory Users and Computers snap-in.

In summary, the prerequisites in Windows XP SP2 are the following:

IIS snap-in
Windows Server 2003 Administration Tools Pack

Exchange System Management Tools installation steps

To install the Exchange System Management Tools, insert the Exchange Server 2003 CD-ROM, click Exchange Deployment Tools, and then click Install Exchange System Management Tools Only in the Welcome to the Exchange Server Deployment Tools dialog box.

Known Issues

"No such interface supported" error message when you try to remotely manage an Exchange Server 2003 computer

After you install the Exchange System Management Tools on a computer that is running Microsoft Windows XP Professional SP2, if you try to remotely manage a Microsoft Exchange Server 2003 computer by using the SMTP node under the Protocols node in Exchange System Manager, you may receive the following error message:

No such interface supported

This issue occurs because the Simple Mail Transfer Protocol (SMTP) snap-in is not installed. The SMTP snap-in may not be installed if the following conditions occur in the order that they are listed in:

IIS Manager is installed without the SMTP Service on a computer that is running Windows XP Professional.
The computer is upgraded to Windows XP SP2.

Cause

The SMTP snap-in is installed automatically when you install IIS Manager on a computer that is running Windows XP SP2. When you install Exchange System Management Tools on a computer that is running Windows XP, the Setup program assumes that the SMTP snap-in is installed if IIS Manager is installed. However, in Windows XP SP1 and in earlier versions of Windows XP, the SMTP snap-in is installed only with the SMTP Service. If the computer is upgraded to Windows XP SP2, and if the SMTP Service component is not already installed, the SMTP snap-in is not present.

Resolution

To resolve this issue, remove IIS Manager, and then reinstall IIS Manager. To do this, follow these steps:

Click Start, click Control Panel click Add or Remove Programs, and then click Add/Remove Windows Components.
Under Components, click Internet Information Services (IIS). Do not click to select or to clear the check box. Instead, click Internet Information Services (IIS) so that the whole item is selected (appears shaded).
Click Details.
In the Subcomponents of Internet Information Services (IIS) area, click to clear the check boxes next to the Common Files and Internet Information Services Snap-In components, and then click OK. You may be prompted to remove other components. Make a note of these to reinstall them in step 9.
Click Next to complete the installation.
Click Finish when the installation is completed.
In the Add or Remove Programs dialog box, click Add/Remove Windows Components.
Under Components, click Internet Information Services (IIS). Do not click to select or to clear the check box. Click Details.
In the Subcomponents of Internet Information Services (IIS) box, click select the check boxes next to the Common Files, Internet Information Services Snap-In, and any other components that you removed in step 4.
Click OK, and then click Next to complete the installation.
Click Finish when the installation is completed.
Close the Add or Remove Programs dialog box.