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The prerequisites for installing the Microsoft Exchange System Management Tools on Microsoft Windows XP Service Pack 2 (SP2) differ from the requirements for installing the Exchange System Management Tools on the Windows XP or on Windows XP Service Pack 1 (SP1). Additionally, this article describes an issue that may occur when you try to install the Exchange System Management Tools after upgrading Windows XP to SP2.
This section lists the requirements for installing the Exchange System Management Tools on the different versions of Windows XP. Additionally, this section includes details about known issues with the installation on Windows XP.
Windows XP or Windows XP SP1The Exchange System Management Tools component requires the Windows XP Internet Information Services snap-in and the SMTP snap-in to be installed. In Windows XP and in Windows XP SP1, the SMTP snap-in is installed only with the SMTP Service. The SMTP Service requires the WWW Publishing Service be installed. The Windows Server 2003 Administration Tools Pack is also required, because it provides the NNTP snap-in and the Active Directory Users and Computers snap-in.
In summary, the prerequisites are the following:
Windows XP SP2In Windows XP SP2, the SMTP snap-in is now installed with the IIS snap-in. The SMTP Service is a separate component that is not required. The WWW Publishing Service is also not required. The Windows Server 2003 Administration Tools Pack is still required, because it provides the NNTP snap-in and the Active Directory Users and Computers snap-in.
In summary, the prerequisites in Windows XP SP2 are the following:
Exchange System Management Tools installation stepsTo install the Exchange System Management Tools, insert the Exchange Server 2003 CD-ROM, click Exchange Deployment Tools, and then click Install Exchange System Management Tools Only in the Welcome to the Exchange Server Deployment Tools dialog box.
"No such interface supported" error message when you try to remotely manage an Exchange Server 2003 computerAfter you install the Exchange System Management Tools on a computer that is running Microsoft Windows XP Professional SP2, if you try to remotely manage a Microsoft Exchange Server 2003 computer by using the SMTP node under the Protocols node in Exchange System Manager, you may receive the following error message:
This issue occurs because the Simple Mail Transfer Protocol (SMTP) snap-in is not installed. The SMTP snap-in may not be installed if the following conditions occur in the order that they are listed in:
No such interface supported
CauseThe SMTP snap-in is installed automatically when you install IIS Manager on a computer that is running Windows XP SP2. When you install Exchange System Management Tools on a computer that is running Windows XP, the Setup program assumes that the SMTP snap-in is installed if IIS Manager is installed. However, in Windows XP SP1 and in earlier versions of Windows XP, the SMTP snap-in is installed only with the SMTP Service. If the computer is upgraded to Windows XP SP2, and if the SMTP Service component is not already installed, the SMTP snap-in is not present.
ResolutionTo resolve this issue, remove IIS Manager, and then reinstall IIS Manager. To do this, follow these steps:
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