Lsass access violation on Windows 2000 domain controllers from Ticket Granting Service checksum initialization failure

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Article ID: 834294 - View products that this article applies to.
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SYMPTOMS

The Lsass.exe system process may unexpectedly quit with an access violation -1073741819 status code on one or more Microsoft Windows 2000 domain controllers in your organization. The domain controllers may quit unexpectedly, and then restart every few minutes. After this error occurs, logons cannot occur.

CAUSE

The problem occurs because of a Kerberos Ticket Granting Service (TGS) checksum initialization failure that is handled incorrectly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 4

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   08-Jan-2004  23:48  5.0.2195.6890     124,688  Adsldp.dll       
   08-Jan-2004  23:48  5.0.2195.6890     132,368  Adsldpc.dll      
   08-Jan-2004  23:48  5.0.2195.6890      63,760  Adsmsext.dll     
   08-Jan-2004  23:48  5.0.2195.6876     381,712  Advapi32.dll     
   08-Jan-2004  23:48  5.0.2195.6866      69,904  Browser.dll      
   08-Jan-2004  23:48  5.0.2195.6824     136,464  Dnsapi.dll       
   08-Jan-2004  23:48  5.0.2195.6876      96,528  Dnsrslvr.dll     
   08-Jan-2004  23:48  5.0.2195.6883      47,376  Eventlog.dll     
   08-Jan-2004  23:48  5.0.2195.6890     148,240  Kdcsvc.dll       
   08-Dec-2003  23:28  5.0.2195.6881     206,096  Kerberos.dll     
   21-Sep-2003  00:32  5.0.2195.6824      71,888  Ksecdd.sys
   08-Dec-2003  23:30  5.0.2195.6881     511,248  Lsasrv.dll       
   08-Dec-2003  23:30  5.0.2195.6881      33,552  Lsass.exe        
   17-Oct-2003  00:33  5.0.2195.6866     114,960  Msv1_0.dll       
   08-Jan-2004  23:48  5.0.2195.6866     307,984  Netapi32.dll     
   08-Jan-2004  23:48  5.0.2195.6883     361,744  Netlogon.dll     
   08-Jan-2004  23:48  5.0.2195.6884     931,600  Ntdsa.dll        
   08-Jan-2004  23:48  5.0.2195.6876     392,464  Samsrv.dll       
   08-Jan-2004  23:48  5.0.2195.6824     113,936  Scecli.dll       
   08-Jan-2004  23:48  5.0.2195.6824     259,856  Scesrv.dll       
   06-Nov-2003  22:29  5.0.2195.6870   5,847,552  Sp3res.dll       
   08-Jan-2004  23:48  5.0.2195.6824      48,912  W32time.dll      
   21-Sep-2003  00:32  5.0.2195.6824      57,104  W32tm.exe        
   08-Jan-2004  23:48  5.0.2195.6869     126,224  Wldap32.dll      
   08-Jan-2004  23:57                     14,196  Kb834294.cat

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 834294 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB834294

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