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You receive an "0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)" error message on a Windows 2000 Server that is running Terminal Services

Article ID: 834745 - View products that this article applies to.

SYMPTOMS

Your Microsoft Windows 2000 Server that is running Terminal Services may stop unexpectedly, and you receive an error message that is similar to the following on a blue screen:

0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)

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This problem occurs if a function in the Win32.sys process tries to set the last error value in the thread environment block (TEB), but does not detach from the attached process first.

A thread environment block records thread specific data that includes the last error code on the thread.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Jan-2004  19:23  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   15-Jan-2004  19:23  5.0.2195.6882     222,992  Gdi32.dll        
   15-Jan-2004  19:23  5.0.2195.6886     711,440  Kernel32.dll     
   15-Jan-2004  19:23  5.0.2195.6824      54,032  Mpr.dll          
   15-Jan-2004  19:23  5.0.2195.6883     334,096  Msgina.dll       
   15-Jan-2004  19:23  5.0.2195.6882      90,232  Rdpwd.sys
   09-Jan-2004  01:41  5.0.2195.6888   5,854,720  Sp3res.dll       
   15-Jan-2004  19:23  5.0.2195.6882     380,176  User32.dll       
   15-Jan-2004  19:23  5.0.2195.6890     391,952  Userenv.dll      
   15-Jan-2004  19:04  5.0.2195.6890   1,630,224  Win32k.sys
   11-Nov-2003  00:29  5.0.2195.6873     182,032  Winlogon.exe     
   15-Jan-2004  19:23  5.0.2195.6884     243,984  Winsrv.dll       
   15-Jan-2004  19:23  5.0.2195.6886     711,440  Kernel32.dll     
   15-Jan-2004  19:04  5.0.2195.6890   1,630,224  Win32k.sys
   15-Jan-2004  19:23  5.0.2195.6884     243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915

(http://support.microsoft.com/kb/816915/ )

New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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