Article ID: 834878 - View products that this article applies to.
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When you install a Microsoft Windows Installer package on a Microsoft Windows 2000-based server that is running Terminal Services in Application Server mode, the Windows Installer package does not install correctly. HKEY_CURRENT_USER registry settings that are added by the Windows Installer package do not appear in the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Softwareregistry subkey as expected.
This problem may occur when all the following conditions are true:
HKEY_USERS\.DEFAULT\Softwareregistry subkey to the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Softwareregistry subkey. However, because the System account profile is loaded in the registry, the Windows Installer package registry settings are saved to the
HKEY_USERS\S-1-5-18\Softwareregistry subkey instead of to the
HKEY_USERS\.DEFAULT\Softwaresubkey. Therefore, the Windows Installer package settings never propagate to the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Softwareregistry subkey.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesThis hotfix requires Microsoft Windows 2000 Service Pack 3 or later.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 16-Jan-2004 19:51 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 16-Jan-2004 19:51 5.0.2195.6882 222,992 Gdi32.dll 16-Jan-2004 19:51 5.0.2195.6886 711,440 Kernel32.dll 16-Jan-2004 19:51 5.0.2195.6824 54,032 Mpr.dll 16-Jan-2004 19:51 5.0.2195.6883 334,096 Msgina.dll 16-Jan-2004 19:51 5.0.2195.6882 90,232 Rdpwd.sys 09-Jan-2004 01:41 5.0.2195.6888 5,854,720 Sp3res.dll 16-Jan-2004 19:51 5.0.2195.6882 380,176 User32.dll 16-Jan-2004 19:51 5.0.2195.6891 391,952 Userenv.dll 15-Jan-2004 19:04 5.0.2195.6890 1,630,224 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 16-Jan-2004 19:51 5.0.2195.6884 243,984 Winsrv.dll 16-Jan-2004 19:51 5.0.2195.6886 711,440 Kernel32.dll 15-Jan-2004 19:04 5.0.2195.6890 1,630,224 Win32k.sys 16-Jan-2004 19:51 5.0.2195.6884 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This hotfix adds the DisableLoadSystemProfile entry to the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogonregistry subkey. After you apply this hotfix, the DisableLoadSystemProfile entry is enabled, and the REG_DWORD value is set to 1. If a program or service tries to use the LoadUserProfile function to load the System account profile, the LoadUserProfile function will return an error.
This problem does not occur in Microsoft Windows Server 2003 because the
HKEY_USERS\S-1-5-18registry key is a symbolic link to the
For additional information about program installation in a Terminal Services environment, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/286100/ )PRB: HKCU registry entries not propagated on Terminal Services
186498For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/186498/ )Terminal Server application integration information
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates