Article ID: 834920 - View products that this article applies to.
If you try to view two postings to compare the revision history in a Web Browser Client (WBC) in Edit mode, you may receive a blank Web page.
This problem occurs because the compare revision process called the PageRevisionCommon.js file, but the file no longer exists. If the user has a custom 404 error message in the Web.config file, it causes the PageRevisionCommon.js file to be returned as an HTML page. Because of this, you may receive a blank Web page in Microsoft Internet Explorer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ---------------------------------------------------------- 30-Jan-2004 02:06 7,789 Pagerevisioncompareinfo.aspx 30-Jan-2004 02:06 15,210 Pagerevisioncompareresult.aspx 30-Jan-2004 02:06 16,048 Pagerevisionhistory.aspx
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
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