You receive an error message when you try to copy many files from one folder to another folder on a Windows 2000-based computer

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Article ID: 834935 - View products that this article applies to.
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Symptoms

When you try to copy many files from one folder to another folder on a Microsoft Windows 2000-based computer, you may receive an error message that is similar to one of the following:
Insufficient system resources exists to complete the requested service
Insufficient memory to complete operation
IO Disk failure
Unable to copy file due to disk problems

Cause

This problem may occur if you have installed the hotfix that is described in the following Knowledge Base article, and you try to copy many files from one folder on a NTFS file system partition to another folder on another NTFS partition:
828693 Computer stops responding (hangs) when it writes encrypted data to an NTFS partition

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have installed the hotfix that is described in Knowledge Base article 828693.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Jan-2004  23:50  5.0.2195.6891     513,168  Ntfs.sys
   20-Jan-2004  00:04                      7,342  Kb834935.cat

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

More information

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 834935 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix KB834935

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