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Description of the Outlook 2003 hotfix package: March 2, 2004

Article ID: 835210 - View products that this article applies to.

Hotfix Download Available

Article contents

INTRODUCTION
- Issues that are fixed by the hotfix package
MORE INFORMATION
REFERENCES

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SUMMARY

Microsoft has released the Outlook 2003 post-Service Pack 1 hotfix package for Microsoft Office Outlook 2003. This article describes the following items about the hotfix package:

Issues that are fixed by the hotfix package
Prerequisites for installing the hotfix package
Whether you must restart your computer after you install the hotfix package
Whether the hotfix package is replaced by any other hotfix package
Whether you must make any registry changes to use one or more of the hotfixes in the package
The files that are contained in the hotfix package

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INTRODUCTION

This article describes the Microsoft Office Outlook 2003 issues that are fixed in the Outlook 2003 hotfix package that is dated March 2, 2004.

Issues that are fixed by the hotfix package

The following issue is fixed in this hotfix package:

870564
(http://support.microsoft.com/kb/870564/ )
You receive the "Microsoft Office Outlook had problems encrypting this message" error message when you address an e-mail message to a LDAP recipient in Outlook 2003

The following issues are also fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:

If you view an e-mail message that contains an attachment that is stored in a personal folders (.pst) file in the Reading pane in Outlook 2003, the attachment from the first e-mail message is lost when you switch to read another e-mail message.
If you add a custom .pst file in Outlook 2003 or start Outlook 2003 after have added a custom .pst file, the .pst file is automatically crawled.
If the insertion point is located in a custom combo box control on a command bar in Outlook 2003, some buttons on the Input Method Editor (IME) toolbar may not be available.
If you click a link in a received e-mail message to open a file, and then click to select the Always ask before opening this type of file check box in the Opening Mail Attachment dialog box to prevent from being prompted when you perform this kind of action, you are again prompted with the Opening Mail Attachment dialog box when you click a link in a received e-mail message to open a file.
If you use the Find feature in Outlook 2003 to find an e-mail message in a public folder, and then you try to open the found e-mail message, the body of the e-mail message is blank.

This issue may occur if you have the CryptoEx encryption software (plug-in) installed.

For more information about CryptoEx encryption software, visit the following CryptoEx Web site:
http://www.pgp.com/about_pgp_corporation/cryptoex.html
(http://www.pgp.com/about_pgp_corporation/cryptoex.html)
When you open an occurrence of a recurring appointment that contains an ActiveX calendar control, you may receive the following error message:
To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator.
When a delegate creates a new meeting request on behalf of another user by selecting the users e-mail name from the AutoComplete list, and if that user has accepted or declined an earlier updated meeting request, the user's status for the updated meeting request is associated with the new meeting request that was created by the delegate.
When you try to open an e-mail message that you found by using the Find feature in Outlook 2003, you may receive the following error message:
Can't Open the item. Could not open the item. Try again.
This issue occurs when all the following conditions are true:
- Your incoming e-mail messages are delivered to your default .pst file in Outlook 2003.
- You copy messages from your default .pst file to your non-default .pst file.
- You perform the Find feature from your non-default .pst file.
If you open an item that you found by using the Find feature in Outlook 2003, the item does not open using your custom form. If you open the item directly without using the Find feature, the item opens using your custom form.

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This problem was first corrected in Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924

(http://support.microsoft.com/kb/870924/ )

How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for this hotfix.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You must create or modify a registry key to use one of the hotfixes that this package contains.

For additional information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

870564

(http://support.microsoft.com/kb/870564/ )

You receive the "Microsoft Office Outlook had problems encrypting this message" error message when you address an e-mail message to a LDAP recipient in Outlook 2003

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:

   Date         Time   Version      Size       File name
   -----------------------------------------------------------------------
   02-Mar-2004  05:59  11.0.6202.0  5,197,544  Office2003-kb835210-glb.exe

Microsoft Windows Installer MSP file information:

   Date         Time   Size       File name
   ----------------------------------------------------------------------------------
   02-Mar-2004  05:41  5,728,256  Outlook-fullfile-glb.msp (full-file/administrative)
   02-Mar-2004  04:34  3,423,744  Outlook-binary-glb.msp (optimized)

After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:

   Date         Time   Version      Size       File name
   -------------------------------------------------------
   09-Dec-2003  20:48  11.0.5918.0    247,296  Exchcsp.dll
   20-Feb-2004  17:12  11.0.6202.0    345,288  Exsec32.dll
   20-Feb-2004  17:12  11.0.6202.0  7,523,528  Outllib.dll

Additional notes

For more information about how to install this hotfix, see the Readme.txt file that the package contains.
For more information about the differences between the two MSP files, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx
(http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx)

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REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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