Description of the Word 2003 hotfix package: March 1, 2004

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SUMMARY

This article describes the Microsoft Office Word 2003 issues that are fixed in the Word 2003 hotfix package that is dated March 1, 2004.

Back to the top

Issues that are fixed in the hotfix package

This hotfix package fixes the following issues that are described in the following Microsoft Knowledge Base articles:

832356 (http://support.microsoft.com/kb/832356/ ) "Backup of .wbk is open by another user" message when you save a document in Word 2003
833994 (http://support.microsoft.com/kb/833994/ ) Custom menu items may be lost, rearranged, or repeated on the Insert menu in Word 2003
837011 (http://support.microsoft.com/kb/837011/ ) You receive the "this file needs to be saved using the Word 6.0/95 text converter" error message when you save a document in Word 2003
835219 (http://support.microsoft.com/kb/835219/ ) Word 2003 document may print with your markup when you print from your Windows desktop or from Windows Explorer
835714 (http://support.microsoft.com/kb/835714/ ) You may not see the bookmark brackets if a bookmark is next to a field when you turn on the Field shading option in a Word 2003 document
837004 (http://support.microsoft.com/kb/837004/ ) Text may be missing when you view a Word 2003 document in different views or when you scroll the document in Word 2003

The following issues are also fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:

If you insert a REF field (a cross reference field or a reference field) in the body of a Microsoft Word document that references a bookmark that contains a LISTNUM field in the header of the Word document, the results of the REF field appear as 1.
If you insert a hyperlink to a mapped drive in an e-mail message when Word is used as your e-mail editor, the hyperlink is not a hyperlink when you read the e-mail message if Word is not used as your e-mail editor.
When your Word document contains German-language text with the acronym "i.V." and you use the AutoFormat features in Word or you view the Document Map, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the details of the error message, you receive an error signature that is similar to the following:
```
App Name     App Version  Module Name  Module Version  Offset
---------------------------------------------------------------
Winword.exe  11.0.5604.0  Winword.exe  11.0.5604.0     00a26309
```
When you view your nested conditional fields in the header or in the footer of your Word document, the nested conditional fields appear blank. This problem occurs after you install the hotfix that is described in the following article in the Microsoft Knowledge Base:

821526 (http://support.microsoft.com/kb/821526/ ) Word 2002 crashes when you print a document in the background
When you click a hyperlink in Word, and then click the Back button on the Web toolbar, you return to the correct location from where you clicked the hyperlink. However, if you click a second hyperlink, and then click the Back button on the Web toolbar, you are returned to the first hyperlink location (not the second hyperlink location).

Back to the top

This problem was first corrected in Microsoft Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003

Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for this hotfix.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You must create or modify a registry key to use one of the hotfixes that this package contains.

For additional information about which registry entries you need to create, click the following article numbers to view the articles in the Microsoft Knowledge Base:

832356 (http://support.microsoft.com/kb/832356/ ) "Backup of .wbk is open by another user" message when you save a document in Word 2003

837011 (http://support.microsoft.com/kb/837011/ ) You receive the "this file needs to be saved using the Word 6.0/95 text converter" error message when you save a document in Word 2003

835219 (http://support.microsoft.com/kb/835219/ ) Word 2003 document may print with your markup when you print from your Windows desktop or from Windows Explorer

835714 (http://support.microsoft.com/kb/835714/ ) You may not see the bookmark brackets if a bookmark is next to a field when you turn on the Field shading option in a Word 2003 document

837004 (http://support.microsoft.com/kb/837004/ ) Text may be missing when you view a Word 2003 document in different views or when you scroll the document in Word 2003

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:

   Date         Time   Version      Size       File name
   -----------------------------------------------------------------------
   01-Mar-2004  12:48  11.0.6202.0  6,525,160  Office2003-kb835212-glb.exe

Microsoft Windows Installer MSP file information:

   Date         Time   Size       File name
   ----------------------------------------------------------------------------------
   01-Mar-2004  12:27  7,525,376  Winword-fullfile-glb.msp (full-file/administrative)
   01-Mar-2004  11:18  2,647,040  Winword-binary-glb.msp (optimized)

After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:

   Date         Time   Version      Size        File name
   --------------------------------------------------------
   20-Feb-2004  18:06  11.0.6202.0  12,039,368  Winword.exe

Back to the top

Additional notes

For more information about how to install this hotfix, see the Readme.txt file that the package contains.
For more information about the differences between the two MSP files, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx (http://office.microsoft.com/en-us/orkXP/HA011525711033.aspx)

Back to the top

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Back to the top