Article ID: 835234
When you try to save a Microsoft Office Excel 2003 workbook that was opened from a mapped drive location (such as Z:\folder), you may receive one of the following error messages:
'path\filename.xls' cannot be accessed. The file may be read-only, or you may be trying to access a read-only location. Or, the server the document is stored on may not be responding.
Runtime error 1004: Cannot access path\filename
This problem may occur if either of the following conditions is true:
This problem is resolved in Microsoft Office 2003 Service Pack 1. To fix this problem, install the latest service pack. If you cannot install the latest service pack for Microsoft Office 2003 for some reason, you can obtain a hotfix that will also fix this problem. However, after you install the hotfix, you have to enable the hotfix. To do this, go to the "More information" section. If you want to work around this problem instead of resolving it, go to the "Workaround" section.
How to obtain the latest service packTo resolve this problem, obtain the latest service pack for Microsoft Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924You are now finished with this article. The rest of this article is only for customers who decide to install the hotfix or to try the workaround.
(http://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
How to obtain the hotfixThis issue is fixed in the Excel 2003 hotfix package February 29, 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/833855/ )Excel 2003 hotfix package: February 29, 2004
After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the SupportUNCMappedDriveSaveAs registry key and to activate the hotfix.
To have us enable the hotfix for you, go to the "Fix it for me" section. If you would rather enable the hotfix yourself, go to the "Let me fix it myself" section.
Fix it for meTo enable the hotfix automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50232
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To enable this hotfix, follow these steps:
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
To work around this problem, do one of the following:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 1.
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