Content that is returned in search results is not sorted as you expect in SharePoint Portal Server 2003

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Article ID: 835239 - View products that this article applies to.
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SYMPTOMS

When you search the portal site in Microsoft Office SharePoint Portal Server 2003, you may find that content that is returned in the search results is not sorted as you expect. For example, when you search the portal site for your user name, your user name is not listed as the first item that is returned in the search results. Your user name appears randomly in the list of items that are returned in the search results.

CAUSE

This problem occurs if the ranking of items in the search results is not processed correctly in SharePoint Portal Server 2003. This problem occurs after you install the hotfix that is described in the following article in the Microsoft Knowledge Base:
831203 Content that is outside the search scope is unexpectedly returned in the search results when you search a portal site that is in your SharePoint Portal Server server farm

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date         Time   Version            Size    File name
-----------------------------------------------------------------------------
20-Jan-2004  05:10  11.0.5704.15   4,602,616  Microsoft.SharePoint.Portal.dll 
 
Note This update requires SharePoint Portal Server 2003. You may have to restart your computer after you apply this update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 835239 - Last Review: November 15, 2007 - Revision: 2.4
APPLIES TO
  • Microsoft Office SharePoint Portal Server 2003
Keywords: 
kbautohotfix kbdeployment kbfix kbbug kbshareptportalsvr2003presp1fix kbqfe kbhotfixserver KB835239

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