Information is missing in messages when OWA users in Exchange 2000 reply to a message several times

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SYMPTOMS

When you use Microsoft Outlook Web Access (OWA) in Microsoft Exchange 2000 Server, information that is contained in a message is either missing, or OWA does not display the information correctly. This problem occurs when you do the following:

You use OWA to send a message to a recipient who also uses OWA.
Both you and the recipient reply to the same message several times.

You may experience one or more of the following symptoms:

The contents of the Subject box of the message are missing.
The sender of the message is missing from the From box of the message.
The body of the message is missing.

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CAUSE

This problem may occur if all the following conditions are true:

Both you and the recipient of the message use OWA.
Both you and the recipient reply to the same message several times. For example, this problem may occur if the message contains 10 or more replies where you replied to the message from the recipient, and the recipient replied to the message from you.
The version of the Store.exe file that is installed on the server is later than 6472.0

In this situation, the References part of the message header is larger than 1,024 bytes. Therefore, Exchange 2000 incorrectly processes the carriage return/line feed (CR/LF) characters and the tab characters that are located in the References part of the message header.

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RESOLUTION

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 (http://support.microsoft.com/kb/870540/ ) Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Component: OWA

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size       File name
   ---------------------------------------------------------
   09-Mar-2004  08:59  6.0.6575.0    3,919,872  Cdoex.dll        
   09-Mar-2004  08:51  6.0.6575.0      856,064  Davex.dll        
   09-Mar-2004  08:51  6.0.6575.0       53,248  Davexpc.dll      
   09-Mar-2004  08:46  6.0.6575.0      131,072  Drviis.dll       
   09-Mar-2004  08:47  6.0.6575.0      577,536  Dsaccess.dll     
   09-Mar-2004  07:57  6.0.6575.0      184,320  Dscmsg.dll       
   09-Mar-2004  07:58  6.0.6575.0      962,560  Emsmdb32.dll     
   09-Mar-2004  08:49  6.0.6575.0    2,183,168  Ese.dll          
   09-Mar-2004  08:49  6.0.6575.0       40,960  Eseperf.dll      
   09-Mar-2004  08:59  6.0.6575.0    3,579,904  Excdo.dll        
   09-Mar-2004  08:46  6.0.6575.0       94,208  Eximap4.dll      
   09-Mar-2004  08:47  6.0.6575.0      262,144  Exmime.dll       
   09-Mar-2004  07:32  6.0.6575.0      176,128  Exnntp.dll       
   09-Mar-2004  08:51  6.0.6575.0      143,360  Exodbesh.dll     
   09-Mar-2004  08:51  6.0.6575.0       57,344  Exodbpc.dll      
   09-Mar-2004  08:51  6.0.6575.0      200,704  Exodbprx.dll     
   09-Mar-2004  08:51  6.0.6575.0    2,179,072  Exoledb.dll      
   09-Mar-2004  08:44  6.0.6575.0       81,920  Exosal.dll       
   09-Mar-2004  08:46  6.0.6575.0       32,768  Expop3.dll       
   09-Mar-2004  08:47  6.0.6575.0       32,768  Exproto.dll      
   09-Mar-2004  08:51  6.0.6575.0      307,200  Exprox.dll       
   09-Mar-2004  08:51  6.0.6575.0      331,776  Exsmtp.dll       
   09-Mar-2004  08:00  6.0.6575.0      675,840  Exwform.dll      
   09-Mar-2004  07:33  6.0.6575.0      180,224  Exwin32.dll      
   09-Mar-2004  07:59  6.0.6575.0       40,960  Febecfg.dll      
   09-Mar-2004  08:46  6.0.6575.0       32,768  Iisif.dll        
   09-Mar-2004  08:47  6.0.6575.0      135,168  Iisproto.dll     
   09-Mar-2004  08:47  6.0.6575.0       61,440  Imap4be.dll      
   09-Mar-2004  08:03  6.0.6575.0      319,488  Imap4evt.dll     
   09-Mar-2004  08:01  6.0.6575.0      126,976  Imap4fe.dll      
   09-Mar-2004  08:46  6.0.6575.0      126,976  Imap4svc.dll     
   09-Mar-2004  08:47  6.0.6575.0       40,960  Jcb.dll          
   09-Mar-2004  07:32  6.0.6575.0       49,152  Mdbevent.dll     
   09-Mar-2004  07:53  6.0.6575.0    2,293,760  Mdbmsg.dll       
   09-Mar-2004  07:34  6.0.6575.0       32,768  Mdbrole.dll      
   09-Mar-2004  07:58  6.0.6575.0      917,504  Mdbsz.dll        
   09-Mar-2004  08:47  6.0.6575.0       24,576  Mdbtask.dll      
   09-Mar-2004  07:31  6.0.6575.0      151,552  Nntpex.dll       
   09-Mar-2004  08:42  6.0.6575.0       94,208  Peexch50.dll     
   09-Mar-2004  08:44  6.0.6575.0      413,696  Phatcat.dll      
   09-Mar-2004  08:46  6.0.6575.0       36,864  Pop3be.dll       
   09-Mar-2004  08:03  6.0.6575.0      303,104  Pop3evt.dll      
   09-Mar-2004  08:02  6.0.6575.0       24,576  Pop3fe.dll       
   09-Mar-2004  08:44  6.0.6575.0       73,728  Pop3svc.dll      
   09-Mar-2004  08:03  6.0.6575.0      163,840  Protomsg.dll     
   09-Mar-2004  08:47  6.0.6575.0      532,480  Reapi.dll        
   09-Mar-2004  08:00  6.0.6575.0    3,735,552  Wmtemplates.dll  
   09-Mar-2004  07:58  6.0.6575.0      143,360  Exschema.exe     
   09-Mar-2004  08:46  6.0.6575.0    4,677,632  Store.exe        
   17-Feb-2004  01:08                   12,720  Ctrl_calendarview20.htc
   17-Feb-2004  01:13                    6,991  Eseperf.hxx
   09-Mar-2004  08:49                  391,634  Eseperf.ini
   17-Feb-2004  01:08                   91,631  Ctrl_calendarview20.js

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

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