Article ID: 835262 - Last Review: September 13, 2006 - Revision: 2.8

You receive an error message and then the program quits unexpectedly when you use a program of Office 2003

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Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem in the future.

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Error Signature

This article describes a program error that can have one of the following error signatures:

Application Name   Application Version   Module Name   Module Version   Offset
--------------------------------------------------------------------------------
excel.exe          11.0.5612.0           gdiplus.dll   6.0.3260.0       00082f15
frontpg.exe        11.0.5516.0           gdiplus.dll   6.0.3260.0       00082f1d
mspub.exe          11.0.5525.0           gdiplus.dll   6.0.3260.0       00082f1d
ois.exe            11.0.5510.0           gdiplus.dll   6.0.3260.0       00077e84
onenote.exe        11.0.5510.0           gdiplus.dll   6.0.3260.0       00077e9e
outlook.exe        11.0.5510.0           gdiplus.dll   6.0.3260.0       00077e84
powerpnt.exe       11.0.5529.0           gdiplus.dll   6.0.3260.0       00082f1d
winword.exe        11.0.5604.0           gdiplus.dll   6.0.3260.0       00082f1d

Additionally, other offsets are possible.

SYMPTOMS

When you work in one of the Microsoft Office 2003 programs listed in the "Applies to" section, you may receive an error message that is similar to the following:

Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve program name. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text:

To see what data this error report contains, click here.

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CAUSE

One of the following conditions may cause this problem to occur:

Graphic routines in an Office 2003 program compete with other programs for use of direct access to the display buffer.
The computer is heavily loaded, and the Display Control Interface (DCI) times out.
The DCI lock is changed without notifying the Microsoft Office 2003 program.
The Display modes have been changed in Microsoft Windows.
A DirectX full-screen activation (possibly when a program is running in a window) occurs.
A window repositioning occurs.

The probability of experiencing this problem goes up when you use other programs that use DCI or DirectX, or both, thereby competing with GDI+ for use of direct access to the display buffer.

Examples of such programs include some video teleconferencing programs, including Microsoft NetMeeting, OpenGL-based programs, and games.

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WORKAROUND

To work around this problem, do not run graphic-intensive programs while you are running your Office 2003 program, or turn the graphics hardware acceleration off on your computer.

To turn graphics hardware acceleration off, use the method that is appropriate for your Microsoft Windows operating system.

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Method 1: Use for Microsoft Windows XP

Click Start, and then click Control Panel.
Click Appearance and Themes.
Click Display.
On the Settings tab, click Advanced.
On the Troubleshoot tab, move the Hardware acceleration slider control to the third position (from the left), and then click OK.

Note The following message is the description for this position:
Disable all DirectDraw and Direct3D accelerations, as well as all cursor and advanced drawing accelerations. Use this setting to correct severe problems with DirectX accelerated applications.
Click OK to close the Display Properties dialog box.

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Method 2: Use for Microsoft Windows 2000

Click Start, point to Settings, and then click Control Panel.
Double-click Display.
On the Settings tab, click Advanced.
On the Troubleshoot tab, move the Hardware acceleration slider control to the third position (from the left), and then click OK.

Note The following message is the description for this position:
Disable all DirectDraw and Direct3D accelerations, as well as all cursor and advanced drawing accelerations. Use this setting to correct severe problems with DirectX accelerated applications.
Click OK to close the Display Properties dialog box.

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MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp (http://oca.microsoft.com/en/dcp20.asp)

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 (http://support.microsoft.com/kb/283768/ ) Description of the end user privacy policy in application error reporting when you are using Office

289508 (http://support.microsoft.com/kb/289508/ ) How to view error signatures if an Office program experiences a serious error and quits

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