Error message when you try to install a new printer driver or when you try to upgrade the printer driver on a computer that is running Microsoft Windows 2000: "Unable to install <Printer Name>, Windows 2000, Intel Driver."

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Article ID: 835272 - View products that this article applies to.
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Symptoms

On a computer that is running Microsoft Windows 2000, an operable printer and printer driver are installed. When you try to install a new printer driver or when you try to upgrade the printer driver, you may receive an error message that resembles the following:

Unable to install <Printer Name>, Windows 2000, Intel Driver. Operation could not be completed.

Cause

This problem occurs if the initial printer driver has a file that has the same file date as a file in the new printer driver. Also, this problem occurs if the initial printer driver has a file that has a newer file date than a file in the new printer driver. In these scenarios, the operating system already loaded the printer driver.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatformService branch
Basesrv.dll5.0.2195.682442,25630-Jan-200418:44x86Not Applicable
Cmd.exe5.0.2195.6824236,30421-Sep-200300:45x86Not Applicable
Faxui.dll0.2.0.1138,00030-Jan-200418:44x86Not Applicable
Gdi32.dll5.0.2195.6882222,99230-Jan-200418:44x86Not Applicable
Kernel32.dll5.0.2195.6894711,95230-Jan-200418:44x86Not Applicable
Localspl.dll5.0.2195.6895252,68830-Jan-200418:44x86Not Applicable
Mpr.dll5.0.2195.682454,03230-Jan-200418:44x86Not Applicable
Msgina.dll5.0.2195.6895334,60830-Jan-200418:44x86Not Applicable
Sp3res.dll5.0.2195.68885,854,72009-Jan-200401:41x86Not Applicable
Spoolss.dll5.0.2195.687680,14430-Jan-200418:44x86Not Applicable
User32.dll5.0.2195.6891380,68830-Jan-200418:44x86Not Applicable
Userenv.dll5.0.2195.6891391,95230-Jan-200418:44x86Not Applicable
Win32k.sys5.0.2195.68921,630,25621-Jan-200419:48x86Not Applicable
Win32spl.dll5.0.2195.682487,31230-Jan-200418:44x86Not Applicable
Winlogon.exe5.0.2195.6873182,03211-Nov-200300:29x86Not Applicable
Winsrv.dll5.0.2195.6884243,98430-Jan-200418:44x86Not Applicable
Kernel32.dll5.0.2195.6894711,95230-Jan-200418:44x86UNIPROC
Win32k.sys5.0.2195.68921,630,25621-Jan-200419:48x86UNIPROC
Winsrv.dll5.0.2195.6884243,98430-Jan-200418:44x86UNIPROC

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 835272 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbHotfixServer kbqfe kbwin2000presp5fix KB835272

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