Article ID: 835312 - View products that this article applies to.
Your Microsoft Windows 2000-based computer may stop unexpectedly, and you receive the following error message:
Note The four parameters in this error message may vary depending on the cause of the Stop error.
A problem has been detected And Windows has been shut down To prevent damage To your computer...
*** STOP: 0x0000001E (0xC0000005, 0x804CA26B, 0x00000001, 0x01C37EDF)
This problem is caused by a race condition that is started when a thread process exits from call stack and then tries to exit again from the same call stack.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 19-Dec-2003 18:57 5.0.2195.6886 30,224 Mountmgr.sys 21-Jan-2004 21:45 5.0.2195.6892 1,700,032 Ntkrnlmp.exe 21-Jan-2004 21:45 5.0.2195.6892 1,699,392 Ntkrnlpa.exe 21-Jan-2004 21:45 5.0.2195.6892 1,720,192 Ntkrpamp.exe 21-Jan-2004 21:45 5.0.2195.6892 1,677,568 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 835312 - Last Review: January 16, 2012 - Revision: 3.0
Contact us for more help
Connect with Answer Desk for expert help.