You receive a Stop error code 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED) on a Windows 2000-based computer

Article translations Article translations
Article ID: 835312 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Your Microsoft Windows 2000-based computer may stop unexpectedly, and you receive the following error message:
A problem has been detected And Windows has been shut down To prevent damage To your computer...
Technical information:

*** STOP: 0x0000001E (0xC0000005, 0x804CA26B, 0x00000001, 0x01C37EDF)
KMODE_EXCEPTION_NOT_HANDLED
Note The four parameters in this error message may vary depending on the cause of the Stop error.

CAUSE

This problem is caused by a race condition that is started when a thread process exits from call stack and then tries to exit again from the same call stack.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Dec-2003  18:57  5.0.2195.6886      30,224  Mountmgr.sys
   21-Jan-2004  21:45  5.0.2195.6892   1,700,032  Ntkrnlmp.exe     
   21-Jan-2004  21:45  5.0.2195.6892   1,699,392  Ntkrnlpa.exe     
   21-Jan-2004  21:45  5.0.2195.6892   1,720,192  Ntkrpamp.exe     
   21-Jan-2004  21:45  5.0.2195.6892   1,677,568  Ntoskrnl.exe     

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 835312 - Last Review: January 16, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix KB835312

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com