The Regarding field is not set for some replied e-mail messages in Microsoft CRM 1.0 and 1.2

Retired KB Content Disclaimer

View products that this article applies to.

Expand all | Collapse all

SYMPTOMS

When a customer replies to an e-mail message sent from Microsoft CRM, the Regarding field on some e-mail messages is not set. The e-mail message is then not attached to the related Microsoft CRM object such as Account, Contact, and Case.

Back to the top

CAUSE

Some extra spaces exist between the tags of the GUID on the subject line of the e-mail activity.

Back to the top

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2

Back to the top

APPLIES TO

Microsoft CRM 1.2
Microsoft Business Solutions CRM 1.0

Back to the top

kbhotfixserver kbqfe kbmbsemail kbmbsmigrate kbinfo kbprb KB835315

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top