Article ID: 835413 - View products that this article applies to.
When you search for clips in a Microsoft Office program (on the Insert menu, point to Picture, and then click ClipArt), instead of seeing the clips that you expect on the Clip Art task pane, you may see missing clips that are titled Dglxasset.aspx. Additionally you may receive the following error message when you try to insert clip art in an Office program:
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
The appropriate graphic converter is not available.
This problem may occur because of temporary Internet files that are located on your computer. This problem may occur even if you do not use Microsoft Internet Explorer as your Web browser.
To work around this problem, delete the temporary Internet files in Internet Explorer. To do this, follow these steps:
Article ID: 835413 - Last Review: September 12, 2011 - Revision: 5.0
Contact us for more help
Connect with Answer Desk for expert help.