Missing clips appear with the title Dglxasset.aspx when you search for clips in Office

Article ID: 835413 - View products that this article applies to.
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SYMPTOMS

When you search for clips in a Microsoft Office program (on the Insert menu, point to Picture, and then click ClipArt), instead of seeing the clips that you expect on the Clip Art task pane, you may see missing clips that are titled Dglxasset.aspx. Additionally you may receive the following error message when you try to insert clip art in an Office program:
The appropriate graphic converter is not available.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
1100786
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CAUSE

This problem may occur because of temporary Internet files that are located on your computer. This problem may occur even if you do not use Microsoft Internet Explorer as your Web browser.
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WORKAROUND

To work around this problem, delete the temporary Internet files in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Delete Files.
  4. In the Delete Files dialog box, click OK.

    Note The deletion of files may take several minutes to complete.
  5. Click OK to close the Internet Options dialog box.
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Properties

Article ID: 835413 - Last Review: September 12, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
  • Microsoft Word 2002
Keywords: 
kbproductlink kbofficealertid kbinfo kbprb KB835413
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