"Stop 0x1E" error message in the Sfmsrv.sys file on a Windows 2000-based server

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SYMPTOMS

Your Microsoft Windows 2000-based server may quit unexpectedly, and then you receive the following error message on a blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:

*** STOP: 0x0000001E (0xC0000005, 0xBEBCE80E, 0x00000001, 0x0000000C)
KMODE EXCEPTION NOT HANDLED SFMSRV.SYS

Note The four parameters in this error message may vary, depending on the cause of the Stop error.

This issue typically occurs when at least 60 percent of the server users have disconnected from that server.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   08-Apr-2004  00:25  5.0.2195.6920     154,224  Sfmsrv.sys
   19-Jun-2003  20:05  5.0.2195.6684      68,368  Sfmsvc.exe

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