Article ID: 835481 - View products that this article applies to.
After you start up a Microsoft Windows 2000-based computer that is running the DaVinsi Pointsec for PC hard disk encryption software, and you type your Pointsec userID and password, the computer may stop responding. You may receive the following Stop error message:
(fffffff0, 00000000, 8044f660, 00000000) PAGE_FAULT_IN_NONPAGED_AREA
This problem occurs when your computer uses the Intel 830M video driver and a Pointsec-encrypted hard disk that uses the NTFS file system.
The problem does not occur when any one of the following conditions is true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 12-Feb-2004 01:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 12-Feb-2004 01:17 5.0.2195.6882 222,992 Gdi32.dll 12-Feb-2004 01:17 5.0.2195.6897 711,952 Kernel32.dll 12-Feb-2004 01:17 5.0.2195.6824 54,032 Mpr.dll 12-Feb-2004 01:17 5.0.2195.6895 334,608 Msgina.dll 12-Feb-2004 01:17 5.0.2195.6892 90,264 Rdpwd.sys 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll 12-Feb-2004 01:17 5.0.2195.6891 380,688 User32.dll 12-Feb-2004 01:17 5.0.2195.6891 391,952 Userenv.dll 12-Feb-2004 00:52 5.0.2195.6897 1,630,256 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 12-Feb-2004 01:17 5.0.2195.6884 243,984 Winsrv.dll 12-Feb-2004 01:17 5.0.2195.6897 711,952 Kernel32.dll 12-Feb-2004 00:52 5.0.2195.6897 1,630,256 Win32k.sys 12-Feb-2004 01:17 5.0.2195.6884 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 835481 - Last Review: October 26, 2006 - Revision: 2.6