Stop error "0x00000050" after you enter your Pointsec userID and password in Windows 2000

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Article ID: 835481 - View products that this article applies to.
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SYMPTOMS

After you start up a Microsoft Windows 2000-based computer that is running the DaVinsi Pointsec for PC hard disk encryption software, and you type your Pointsec userID and password, the computer may stop responding. You may receive the following Stop error message:
STOP 0x00000050
(fffffff0, 00000000, 8044f660, 00000000) PAGE_FAULT_IN_NONPAGED_AREA

CAUSE

This problem occurs when your computer uses the Intel 830M video driver and a Pointsec-encrypted hard disk that uses the NTFS file system.

The problem does not occur when any one of the following conditions is true:
  • The computer uses the VGA video driver.
  • You start the computer in Safe Mode.
  • The Pointsec-encrypted hard disk uses the FAT file system.
For more information about the DaVinsi Pointsec for PC program, visit the following DaVinsi Web site:
http://www.davinsi.com

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   12-Feb-2004  01:17  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   12-Feb-2004  01:17  5.0.2195.6882     222,992  Gdi32.dll        
   12-Feb-2004  01:17  5.0.2195.6897     711,952  Kernel32.dll     
   12-Feb-2004  01:17  5.0.2195.6824      54,032  Mpr.dll          
   12-Feb-2004  01:17  5.0.2195.6895     334,608  Msgina.dll       
   12-Feb-2004  01:17  5.0.2195.6892      90,264  Rdpwd.sys
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
   12-Feb-2004  01:17  5.0.2195.6891     380,688  User32.dll       
   12-Feb-2004  01:17  5.0.2195.6891     391,952  Userenv.dll      
   12-Feb-2004  00:52  5.0.2195.6897   1,630,256  Win32k.sys
   11-Nov-2003  00:29  5.0.2195.6873     182,032  Winlogon.exe     
   12-Feb-2004  01:17  5.0.2195.6884     243,984  Winsrv.dll       
   12-Feb-2004  01:17  5.0.2195.6897     711,952  Kernel32.dll     
   12-Feb-2004  00:52  5.0.2195.6897   1,630,256  Win32k.sys
   12-Feb-2004  01:17  5.0.2195.6884     243,984  Winsrv.dll       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 835481 - Last Review: October 26, 2006 - Revision: 2.6
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835481

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