Article ID: 835582 - Last Review: December 21, 2005 - Revision: 3.0

Certain sales orders and quotes fail to open and an error message occurs in Microsoft CRM 1.0 and 1.2

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SYMPTOMS

In Microsoft Business Solutions CRM 1.0 and 1.2, when you try to open and view certain orders and quotes, you may receive the following error message:
Exception from HRESULT: 0x80040E31

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435  (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2
APPLIES TO
  • Microsoft CRM 1.2
  • Microsoft Business Solutions CRM 1.0
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kbhotfixserver kbqfe kbmbsmigrate kbprb KB835582
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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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