Certain sales orders and quotes fail to open and an error message occurs in Microsoft CRM 1.0 and 1.2

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SYMPTOMS

In Microsoft Business Solutions CRM 1.0 and 1.2, when you try to open and view certain orders and quotes, you may receive the following error message:

Exception from HRESULT: 0x80040E31

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2

APPLIES TO

Microsoft CRM 1.2
Microsoft Business Solutions CRM 1.0

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kbhotfixserver kbqfe kbmbsmigrate kbprb KB835582

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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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