You do not receive a print notification when you send a print job to Windows 2000 Server

Article translations Article translations
Article ID: 835596 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

SYMPTOMS

When you send a print job to a printer that is hosted by a computer that is running Microsoft Windows 2000 Server, you do not receive a print notification that the print job has completed.

CAUSE

This problem may occur if you have installed the hotfix that is described in the following Knowledge Base article:
828035 MS03-043: Buffer overrun in Messenger service could allow code execution


Note This problem occurs only if the 828035 hotfix is installed on both the client and the server.

This problem occurs because, after you install the 828035 hotfix, the Messenger service on the server is turned off, and the Messenger service on the client computer is turned on.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The hotfix that is described in Knowledge Base article 828035.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Feb-2004  18:50  5.0.2195.6896      97,552  Wkssvc.dll       

WORKAROUND

To work around this problem, turn on the Messenger service on the computer that is running Windows 2000 Server. To do this, follow these steps:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  2. In the list of services, right-click Messenger, and then click Properties.
  3. Click the General tab.
  4. In the Startup type list, click Automatic, click Apply, and then click OK.
  5. Right-click Messenger, and then click Start.


Note If you turn on the Messenger service, and you are not behind a firewall, you may receive unwanted messages on you computer.

For additional information about unwanted Windows Messenger messages, click the following article number to view the article in the Microsoft Knowledge Base:
330904 Messenger service window that contains an Internet advertisement appears

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 835596 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835596

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com