FIX: You receive a "The page cannot be found" error message when you click the URLs of certain items that are returned in the search results in SharePoint Portal Server 2003

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Article ID: 835708 - View products that this article applies to.
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SYMPTOMS

If you configure Microsoft Office SharePoint Portal Server 2003 to crawl and index the public folder store of a computer that is running Microsoft Exchange Server 2003, you may not be able to access certain items that are returned in the search results after you search for content in the public folder store. When you click a URL that is listed in the search results, you receive the following error message:
The page cannot be found.

HTTP 400 - Bad Request

CAUSE

This problem may occur if Microsoft Outlook Web Access (OWA) items that contain one or more angle brackets (< or >) in the subject line are returned in the search results. SharePoint Portal Server 2003 incorrectly encodes the < and > characters that are contained in the URLs of OWA items that are returned in the search results.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in SharePoint Portal Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version         Size     File name
----------------------------------------------------------------------------
30-Jan-2004  04:20  11.0.5716.1  4,602,616   Microsoft.SharePoint.Portal.dll 
				
Note This update requires SharePoint Portal Server 2003. You may have to restart your computer after you apply this update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in SharePoint Portal Server 2003 Service Pack 1.

Properties

Article ID: 835708 - Last Review: November 15, 2007 - Revision: 3.7
APPLIES TO
  • Microsoft Office SharePoint Portal Server 2003
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbshareptportalsvr2003sp1fix kbwebserver kberrmsg kbqfe kbshareptportalsvr2003presp1fix kbfix kbbug KB835708

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