Article ID: 836021 - View products that this article applies to.
Windows Movie Maker 2 may unexpectedly quit after you add a title, a video transition, or a video effect to a movie that you created.
This problem may occur if you have the DivX Antifreeze filter (Divxaf.ax) installed on your computer, or if the hardware acceleration settings on your computer are set too high.
If the Divxaf.ax file is installed on your computer, rename it. If the issue persists, lower the hardware acceleration settings on your computer.
Rename the Divxaf.ax fileTo rename the Divxaf.ax file on your computer, follow these steps:
Lower the hardware acceleration settingTo lower the hardware acceleration settings on your computer, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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