Article ID: 836033 - View products that this article applies to.
Microsoft has released Microsoft Office XP Service Pack 3 (SP3). This article describes the issues that are fixed for Microsoft Outlook 2002.
For additional information about how to download and install the Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/832671/ )Description of Microsoft Office XP Service Pack 3
Outlook 2002 issues that are fixed by Office XP SP3The Office XP SP3 fixes the issues that are described in the following Microsoft hotfix package articles:
(http://support.microsoft.com/kb/822614/ )Outlook 2002 post-Service Pack 2 hotfix package: July 1, 2003
(http://support.microsoft.com/kb/823328/ )Outlook 2002 English post-Service Pack 2 hotfix package: July 3, 2003
(http://support.microsoft.com/kb/823956/ )Outlook 2002 post-Service Pack 2 hotfix package: July 18, 2003
(http://support.microsoft.com/kb/823968/ )Outlook 2002 post-Service Pack 2 hotfix package: July 27, 2003
(http://support.microsoft.com/kb/823970/ )Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 10, 2003
(http://support.microsoft.com/kb/825813/ )Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 15, 2003
(http://support.microsoft.com/kb/827137/ )Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 22, 2003
(http://support.microsoft.com/kb/827146/ )Outlook 2002 post-Service Pack 2 hotfix package: August 29, 2003
(http://support.microsoft.com/kb/827970/ )Outlook 2002 post-Service Pack 2 hotfix package: September 12, 2003
(http://support.microsoft.com/kb/827979/ )Outlook 2002 post-Service Pack 2 hotfix package: September 19, 2003
(http://support.microsoft.com/kb/829343/ )Outlook 2002 post-Service Pack 2 hotfix package: October 7, 2003
829344The update fixes the issues that are described in the following Microsoft Knowledge Base articles:
(http://support.microsoft.com/kb/829344/ )Outlook 2002 French post-Service Pack 2 hotfix package: October 13, 2003
(http://support.microsoft.com/kb/290011/ )OL2002: You cannot edit a task in TaskPad in the Calendar view
(http://support.microsoft.com/kb/321423/ )You cannot use the Outlook Object Module to set the SaveSentMessageFolder property for a mail item from a trusted COM add-in in Outlook 2002
(http://support.microsoft.com/kb/321683/ )OL2002: You receive an Access Violation when you forward a meeting request to a user who has a delegate
(http://support.microsoft.com/kb/322707/ )Advanced Find feature in Outlook 2002 returns incorrect data
(http://support.microsoft.com/kb/323242/ )OL2002: The custom MAPI transport provider does not force Outlook to retrieve messages immediately
(http://support.microsoft.com/kb/323612/ )OL2002: Error message: Microsoft LDAP Directory: Can't contact LDAP directory server (81)
(http://support.microsoft.com/kb/323366/ )A new browser window does not appear when you click active content in a Web page that was received as an HTML e-mail message in Outlook 2002
(http://support.microsoft.com/kb/324131/ )Subfolders are not imported when you import Netscape Communicator 4.x e-mail data
(http://support.microsoft.com/kb/324273/ )Outlook 2002 stops responding with an access violation when you open a bad or a malformed task item
(http://support.microsoft.com/kb/324315/ )The PSTDisconnectDelay registry setting does not affect how long the Auto-Compact utility runs for personal folder (.pst) files in Outlook 2002
(http://support.microsoft.com/kb/324533/ )OL2002: New journal entry for contact creates two links to contact
(http://support.microsoft.com/kb/324829/ )Outlook 2002 stops responding when you add an LDAP recipient to your Contacts
(http://support.microsoft.com/kb/324918/ )OL2002: "The operation failed. An object could not be found" error message when you add an attachment to a recurring meeting
(http://support.microsoft.com/kb/324932/ )You are prompted to save or to cancel when you close a custom form in Outlook 2002
(http://support.microsoft.com/kb/324940/ )OL2002: You cannot reply to messages that are opened with the 'IMAPISession::PrepareForm' and the 'IMAPISession::ShowForm' methods
(http://support.microsoft.com/kb/325200/ )Custom Outlook profile may be ignored if multiple Office XP products are installed
(http://support.microsoft.com/kb/325219/ )Outlook 2002 marks an e-mail message that is marked as read in your Inbox as being unread after you forward or you reply to the e-mail message
(http://support.microsoft.com/kb/325895/ )OL2002: Filtered views do not work with custom keyword fields
(http://support.microsoft.com/kb/326257/ )Automatically wrap text at option may not work in Outlook 2002
(http://support.microsoft.com/kb/326311/ )You cannot send encrypted e-mail messages to a contact while you are working offline
(http://support.microsoft.com/kb/326347/ )OL2002: Journal entry for a contact includes the contact's title
(http://support.microsoft.com/kb/327019/ )OL2002: Some of your e-mail recipients are undeliverable
(http://support.microsoft.com/kb/327058/ )OL2002: The message body of the NDR is blank
(http://support.microsoft.com/kb/327291/ )OL2002: You Receive an Error Message When You Try to Synchronize Your mailbox after it has been moved to a different Exchange Server
(http://support.microsoft.com/kb/327295/ )OL2002: E-mail address moves to a different address field
(http://support.microsoft.com/kb/327316/ )The search results are empty when you use "Ce mois" (this month) as a search filter in Advanced Find in the French version of Outlook 2002
(http://support.microsoft.com/kb/327317/ )OL2002: Broken parser for Italy phone numbers in Outlook contacts
(http://support.microsoft.com/kb/327547/ )OL2002: Reminders may not function reliably with roaming profile
(http://support.microsoft.com/kb/327563/ )OL2002: Outlook does not display the task names when you print calendars that have the tasks grouped by category in the Calendar view
(http://support.microsoft.com/kb/327573/ )Line breaks are not inserted as expected in the text of an e-mail message in Outlook 2002
(http://support.microsoft.com/kb/327594/ )OL2002: Toolbar buttons are not available when you switch between view controls on an Outlook home folder page
(http://support.microsoft.com/kb/327595/ )OL2002: An extra signature is added when you insert an attachment programmatically
(http://support.microsoft.com/kb/328005/ )OL2002: Error message occurs when you print calendar information to a Xerox document center printer
(http://support.microsoft.com/kb/328281/ )OL2002: Sent Items folder does not populate the "To" and "Sent" boxes when your e-mail profile is configured to use an IMAP server
(http://support.microsoft.com/kb/328323/ )Outlook quits when you try to open a contact from the Contacts folder or from a public Contacts folder
(http://support.microsoft.com/kb/329098/ )OL2002: Add-ins are disabled if a process first starts Outlook
(http://support.microsoft.com/kb/329294/ )OL2002: AutoArchive feature is not disabled when you use the DoAging registry key
(http://support.microsoft.com/kb/329295/ )OL2002: The program that creates or configures MAPI profiles programmatically quits unexpectedly
(http://support.microsoft.com/kb/329305/ )Image in signature does not display correctly in Outlook 2002 messages
(http://support.microsoft.com/kb/329430/ )OL2002: You receive an error message when you restart Outlook in Online mode if you marked items to be deleted in Offline mode
(http://support.microsoft.com/kb/329431/ )OL2000: Changes to a forwarded message cause undesirable changes to the original message
(http://support.microsoft.com/kb/329447/ )OL2002: Default print style is set to Memo when you print from an IMAP folder
(http://support.microsoft.com/kb/329454/ )Outlook 2002 message format overrides Exchange server message format
(http://support.microsoft.com/kb/329458/ )OL2002: Outlook appears to stop responding when you choose an LDAP server from the address book
(http://support.microsoft.com/kb/329653/ )OL: Size of Autosaved Outlook messages that have embedded objects may double when Word is the default editor
(http://support.microsoft.com/kb/329660/ )OL2002: You receive error messages when you try to open the DirX address book in Outlook
(http://support.microsoft.com/kb/329691/ )The space between the first and the last name of the user name is removed when you set up an IMAP account in Outlook 2002
(http://support.microsoft.com/kb/329966/ )OL2002: IMAP synchronization marks messages as unread after they are read in Offline mode
(http://support.microsoft.com/kb/330073/EN-US/ )OL2002: Location field not populated when scheduling resource account
(http://support.microsoft.com/kb/330460/ )OL2002: Downloading messages in Outlook deletes messages on POP3 server although you specify 'Leave on Server'
(http://support.microsoft.com/kb/330981/ )OL2002: Error message: The Exchange mailbox conferencing resource is not configured properly
(http://support.microsoft.com/kb/330898/ )Outlook 2002 cannot log on to the IMAP server
(http://support.microsoft.com/kb/331057/ )When Outlook calls GetIdsFromNames on IAttach, Outlook quits or you receive a "MAPI_NO_SUPPORT" error message
(http://support.microsoft.com/kb/331483/ )OL2002: You cannot use the quick key search in a large shared Inbox folder
(http://support.microsoft.com/kb/331788/ )OL2002: Certain custom forms will not show correctly in the Preview pane
(http://support.microsoft.com/kb/331908/ )OL2002: The "IExchExtCommands::DoCommand" return is not handled
(http://support.microsoft.com/kb/331938/ )OL2002: You cannot programmatically retrieve the contact information in a contact link if Outlook 2002 is not running
(http://support.microsoft.com/kb/810194/ )OL2002: "File Not Found" error message when you use the Common dialog DLL to open multiple Outlook message files
(http://support.microsoft.com/kb/810260/ )OL2002: The Address field layout changes after you install Office XP Service Pack 1 (SP-1)
(http://support.microsoft.com/kb/811296/ )OL2002: Outlook stops responding in the Mso.dll file when you open a message that is archived with third-party software
(http://support.microsoft.com/kb/810364/ )A rule in Outlook may cause Outlook 2002 to stop responding
(http://support.microsoft.com/kb/811472/ )OL2002: You are prompted to choose a profile when you send a link by e-mail in Internet Explorer
(http://support.microsoft.com/kb/811950/ )OL2002: Transport provider is not notified if configuration changes when the provider is subscribed to the nkConfigHasChanged event
(http://support.microsoft.com/kb/812478/ )OL2002: AlwaysSign or AlwaysEncrypt policy is not enforced on replied or forwarded messages
(http://support.microsoft.com/kb/812480/ )OL2002: Outlook View Control returns only the current date
(http://support.microsoft.com/kb/812790/ )OL2002: The prefix of the original message is missing in replied to or forwarded plain text message
(http://support.microsoft.com/kb/813506/ )OL2002: "The value for appointment busy status is not valid" error message when you try to open an appointment
(http://support.microsoft.com/kb/813565/ )OL2002: The "Duplicate Contact Detected" dialog box is not displayed when you save a contact that already exists to the Contacts folder
(http://support.microsoft.com/kb/813949/ )OL2002: Remote mail downloads headers for deleted messages
(http://support.microsoft.com/kb/814134/ )OL2002: QueryIdentity property may return MAPI_W_NO_SERVICE message
(http://support.microsoft.com/kb/814377/ )OL2002: "Can't open this item. Operations on message headers can not be performed in this folder" error message when you open mail
(http://support.microsoft.com/kb/814554/ )OL2002: "Set ActiveExplorer.CurrentFolder = Session.GetDefaultFolder(olFolder<FolderName>)" does not work as expected in the FolderSwitch event
(http://support.microsoft.com/kb/814556/ )OL2002: Error message: Microsoft Outlook could not access the specified folder location
(http://support.microsoft.com/kb/814563/ )OL2002: Runtime error when you add a shortcut to your Windows NT 4.0-based computer
(http://support.microsoft.com/kb/814758/ )OL2002: Typing Czech characters in your Offline address book locates the wrong contact
(http://support.microsoft.com/kb/814993/ )OL2002: Offline address book is downloaded when you configure Outlook for offline use
(http://support.microsoft.com/kb/815355/ )OL2002: The Free/Busy bar incorrectly displays busy for the whole day
(http://support.microsoft.com/kb/815482/ )OL2002: The address book column widths are reset to the default settings
(http://support.microsoft.com/kb/815924/ )OL2002: Names do not appear in the "Search Results" box when you search for names that have double byte character set characters in a LDAP address book
(http://support.microsoft.com/kb/816020/ )OL2002: A calendar that you save as a Web page shows no appointments on the last day
(http://support.microsoft.com/kb/816140/ )Infobar not updated when delegate accepts an exception to recurring meeting request
(http://support.microsoft.com/kb/816477/ )OL2002: You cannot send plain text only messages by using Extended MAPI
(http://support.microsoft.com/kb/817030/ )OL2002: Public folder home page not available offline with no network connection
(http://support.microsoft.com/kb/817073/ )OL2002: Outlook rule based on LDAP entry does not fire
(http://support.microsoft.com/kb/817270/ )OL2002: Outlook phone dialer dials a aero before dialing an internal phone number
(http://support.microsoft.com/kb/815626/ )OL2002: Spanish: Recurrent appointment start time changes from A.M. to P.M.
(http://support.microsoft.com/kb/817325/ )OL2002: File As format changes to first name and last name
(http://support.microsoft.com/kb/817420/ )OL2002: Error message: "Resource has declined your meeting because it is recurring"
(http://support.microsoft.com/kb/817302/ )OL2000: Voting buttons are missing from e-mail messages that are opened on a DMS e-mail system
(http://support.microsoft.com/kb/817422/ )OL2002: "Always Ask Before Opening This Type of File" check box not available
(http://support.microsoft.com/kb/818500/ )OL2002: Contacts that are added from the Global Address List do not include the Business 2 field
(http://support.microsoft.com/kb/818250/ )OL2002: Outlook contact local number includes City/Area Code when the phone number is configured for Austria
(http://support.microsoft.com/kb/818581/ )OL2002: Programmatically inserted attachment has blank icon and no caption
(http://support.microsoft.com/kb/818900/ )OL2002: File path does not convert to UNC when inserted as a hyperlink
(http://support.microsoft.com/kb/819103/ )OL2002: Keyboard language changes to a different language when you start Microsoft Outlook
(http://support.microsoft.com/kb/819538/ )OL2002: E-mail messages that you send are lost if you pasted the address from a received e-mail message
(http://support.microsoft.com/kb/819969/ )OL2002: The wrong name becomes the focus in the list of e-mail messages when you type a DBCS for the first character of the sender's display name
(http://support.microsoft.com/kb/819971/ )OL2002: Incorrect e-mail address in To box
(http://support.microsoft.com/kb/820029/ )OL2002: Error message: "Microsoft Outlook had problems encrypting this message... "
(http://support.microsoft.com/kb/820367/ )OL2002: Error message in the Mso.dll file when you reply to an e-mail message that was sent by using the "Have Replies Sent To" option
(http://support.microsoft.com/kb/820368/ )OL2002: The incorrect date and time appears for read receipts
(http://support.microsoft.com/kb/820722/ )OL2002: Rules appear as turned off in the Rules Wizard
(http://support.microsoft.com/kb/820733/ )OL2002: Programmatically inserted attachment has blank icon and no text
(http://support.microsoft.com/kb/821188/ )OL2002: Error message "...The server is not available..." when you work offline
(http://support.microsoft.com/kb/821291/ )OL2002:"The document entered into the Office document field is not associated with an Office Application..." Error Message When You Attach a Microsoft Office document to your online meeting request
(http://support.microsoft.com/kb/821468/ )OL2002: Cannot set a filter when you programmatically create a Calendar View
(http://support.microsoft.com/kb/821667/ )OL2002: You cannot use the Outlook Databinding control to view another user's Outlook folder
(http://support.microsoft.com/kb/821804/ )OL2002: Tasks folder is repeatedly duplicated when you view the mailbox folder of another user
(http://support.microsoft.com/kb/822115/ )OL2002: Items in Sent Items folder may show as sent when the items were not delivered
(http://support.microsoft.com/kb/822558/ )Custom Form Action causes Outlook to quit unexpectedly
(http://support.microsoft.com/kb/822846/ )OL2002: The attendee status is reset after you add a new attendee to a recurring meeting
(http://support.microsoft.com/kb/823232/ )OL2002: The To box is automatically populated with recipients when you forward a meeting request
(http://support.microsoft.com/kb/824212/ )OL2002: Change made to accepted recurring meeting is not saved
(http://support.microsoft.com/kb/827349/ )OL2002: You receive 0x8004210A, 0x800CCC0B, and 0x8004210B error messages when you send and receive e-mail message with a POP3 e-mail account
(http://support.microsoft.com/kb/321174/ )You receive duplicate e-mail messages when you click Send/Receive in Outlook 2002
(http://support.microsoft.com/kb/321419/ )A custom MAPI transport program may not function as expected with Outlook 2002
(http://support.microsoft.com/kb/324830/ )Error message when you try to reply to an encrypted e-mail message
(http://support.microsoft.com/kb/324856/ )An accepted meeting request does not appear in the calendar of your Exchange Server mailbox in Outlook 2002
(http://support.microsoft.com/kb/328178/ )You cannot open an e-mail message that uses a custom form in Outlook 2002
(http://support.microsoft.com/kb/810488/ )An HTML-formatted e-mail message is not received by a recipient that uses a different e-mail protocol when it is sent in Outlook 2002
Additional issues that are fixed by Office XP SP3Additionally, the issues in this section are also fixed by Office XP SP3.
The start date of the Korean and Japanese Lunar Year is not correctThe Outlook 2002 Calendar incorrectly shows the start of the Korean and Japanese Lunar Year for 2006 to be January 28 and for 2016 to be February 8. The correct dates for the start of the Lunar Year are January 1, 2006 and February 9, 2016.
The location is not saved in the most recently used listWhen you create a new Calendar appointment in Outlook 2002, the last location that you used for another appointment may not be in the most recently used list for the Location list box.
Outlook 2002 downloads duplicate e-mail messages from a POP mail serverWhen you check for new messages or let Outlook 2002 automatically check for new messages from a POP mail server, Outlook may download the same message several times from the POP mail server. This problem occurs even if you have clicked to clear the Leave message on server check box.
How to control the "Unable to Update Public Free/Busy Data" dialog boxWhen Outlook tries to update your published free/busy information from your Outlook Calendar, you may receive the following error message:
Note This symptom may occur in some rare circumstances when you experience network issues.
Unable to update public free/busy data.
Word is not your e-mail editor when you add a custom user property to an e-mail message in OutlookIf you add a custom user property to an e-mail message in Microsoft Outlook 2002, Microsoft Word no longer starts as your default e-mail editor when you try to forward or to reply to the modified e-mail message.
Note This problem occurs in both Rich Text Format (RTF) and HTML formatted e-mail messages.
You receive a script error message when you try to view your Hotmail Web pageWhen you try to view your Hotmail Web page by using Microsoft Internet Explorer, you may receive the following error message:
Internet Explorer Script Error
An error has occurred in the script on this page.
Outlook 2002 does not prompt you to send a receipt for deleted e-mailWhen you empty your Deleted Items folder, any POP mail account messages that have a Read receipt sends a Not Read receipt without prompting you to approve sending the receipt. This issue does not occur if you click to clear the Remove from server when deleted from 'Deleted Items' check box.
Accessing the Exchange user account from a secure form still prompts you with the Outlook security dialog boxIf you use a form that uses Collaboration Data Objects (CDO) to automatically approve access to your Exchange account, when you try to access your user account, you are still prompted to approve access to your account.
If you remove the Nortel encryption on a message, the message becomes blankWhen you have a message in a personal folders (.pst) file that encrypted and signed with a Nortel certificate, and then you remove the encryption but leave the message signed, the body of the message becomes blank.
You receive the "Cannot copy the items" error message when you drag a message to a new folderWhen you drag a message from one folder to another folder on an IMAP server, you may receive the following error message:
Cannot copy the items. The server responded:
'Error in IMAP command received by the server.'
You receive the "Cannot start Microsoft Outlook" error message when you try to open an Outlook 2002 fileWhen you try to open an Outlook 2002 file on a Microsoft Windows XP-based computer, you may receive the following error message:
Cannot start Microsoft Outlook.
Outlook 2002 sends a Read receipt without prompting you firstWhen you receive a new message with a Read receipt request, Outlook 2002 sends a Read receipt with out prompting you first. This issue occurs if you have E-mail Option setting Display a notification message when new mail arrives selected.
Run-time error message 1406 when you create an application that tries to set the AssistantTelephoneNumber property of a ContactItem objectWhen you create an application that tries to set the AssistantTelephoneNumber property of a ContactItem object, you may receive the following runt-time error message:
Cannot create a top-level child window.
You can pass duplicate parameters to Outlook.exeYou can pass duplicate command line parameters to Outlook.exe.
Only the first occurrence of a recurring meeting appears in the calendarIf you forward several single occurrences of a recurring meeting, only the earliest occurrence of this meeting appears in the calendar of the recipient of the forwarded occurrences.
You receive an error message in Outlook 2002You receive the following Outlook 2002 error message:
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
Additionally, other program versions, module versions, and offsets are possible.
App Name App Version Module Name Module Version offset ------------------------------------------------------------------------ outlook.exe 10.0.4024.0 msctf.dll 5.1.2600.0 19264 outlook.exe 10.0.4024.0 msctf.dll 5.1.2600.0 0000b57b outlook.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001ccb5 outlook.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011ede outlook.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011ee5 outlook.exe 10.0.3416.0 msctf.dll 5.1.2600.0 19264 outlook.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd21 outlook.exe 10.0.2627.1 msctf.dll 5.1.2409.7 0001ccb5 outlook.exe 10.0.2627.1 msctf.dll 5.1.2600.0 19264 outlook.exe 10.0.2627.1 msctf.dll 5.1.2409.7 0001cc2b outlook.exe 10.0.2627.1 msctf.dll 5.1.2600.29 00011ede outlook.exe 10.0.2627.1 msctf.dll 5.1.2409.8 0000ee0b