IIS stops responding and Inetinfo.exe crashes in Davex.dll in Exchange 2000 Server

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Article ID: 836177 - View products that this article applies to.
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Symptoms

Internet Information Services (IIS) stops responding unexpectedly, and the following event is recorded in the event log:
Event Type: Error
Event Source: Service Control Manager
Event ID : 7031
Description: The IIS Admin Service service terminated unexpectedly. It has done this <x> time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
This event may occur whenever IIS stops responding, including for reasons that are not related to the issue that is addressed in this article. To confirm that this behavior is specifically related to the issue that is addressed in this article, verify that the crash dump file contains the following information:
0:142> kL
ChildEBP RetAddr  
16d6fbf4 5e12ca68 davex!ScProcessFloatingUrlsInStoreUrl+0x119
16d6fc38 5e1446bb davex!ScWireUrlFromStoreUrl+0x40
16d6fde8 5e112e2d davex!CGetRequest::WMGetResponse+0x501
16d6fdfc 5e104cf1 davex!CGetRequest::SendBufferComplete+0xcc
16d6fe40 5e104c0c davex!ScDispatchQueueItem+0xfa
16d6fe70 62f220a4 davex!CDavEpoxyQueueMgr::HrEpoxyRespHandler+0xd5
16d6fe9c 62f21f09 Epoxy!CEpoxyQ::DispatchRequest+0xbd
16d6fee4 5e104b51 Epoxy!CEpoxyQ::IOCPNotification+0x125
16d6ff1c 5e104aad davex!CDavEpoxyQueueMgr::DoWork+0xb3
16d6ff4c 6d701a22 davex!CAtqPoolManager::AtqIOComplete+0x40
16d6ff80 6d7029a6 ISATQ!AtqpProcessContext+0x266
16d6ffb4 7c57b382 ISATQ!AtqPoolThread+0x1a8
16d6ffec 00000000 KERNEL32!BaseThreadStart+0x52

Resolution

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Component: Exchange\EXOLEDB\URLS

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name
   --------------------------------------------------
   27-Feb-2004  03:46  6.0.6571.0      3,919,872  Cdoex.dll        
   27-Feb-2004  03:37  6.0.6571.0        856,064  Davex.dll        
   27-Feb-2004  03:37  6.0.6571.0         53,248  Davexpc.dll      
   27-Feb-2004  03:32  6.0.6571.0        131,072  Drviis.dll       
   27-Feb-2004  03:33  6.0.6571.0        577,536  Dsaccess.dll     
   27-Feb-2004  02:45  6.0.6571.0        184,320  Dscmsg.dll       
   27-Feb-2004  02:45  6.0.6571.0        962,560  Emsmdb32.dll     
   27-Feb-2004  03:36  6.0.6571.0      2,179,072  Ese.dll          
   27-Feb-2004  03:36  6.0.6571.0         40,960  Eseperf.dll      
   27-Feb-2004  03:46  6.0.6571.0      3,579,904  Excdo.dll        
   27-Feb-2004  03:32  6.0.6571.0         94,208  Eximap4.dll      
   27-Feb-2004  03:33  6.0.6571.0        262,144  Exmime.dll       
   27-Feb-2004  02:18  6.0.6571.0        176,128  Exnntp.dll       
   27-Feb-2004  03:37  6.0.6571.0        143,360  Exodbesh.dll     
   27-Feb-2004  03:37  6.0.6571.0         57,344  Exodbpc.dll      
   27-Feb-2004  03:37  6.0.6571.0        200,704  Exodbprx.dll     
   27-Feb-2004  03:37  6.0.6571.0      2,179,072  Exoledb.dll      
   27-Feb-2004  03:30  6.0.6571.0         81,920  Exosal.dll       
   27-Feb-2004  03:33  6.0.6571.0         32,768  Expop3.dll       
   27-Feb-2004  03:33  6.0.6571.0         32,768  Exproto.dll      
   27-Feb-2004  03:37  6.0.6571.0        307,200  Exprox.dll       
   27-Feb-2004  02:45  6.0.6571.0        143,360  Exschema.exe     
   27-Feb-2004  03:38  6.0.6571.0        331,776  Exsmtp.dll       
   27-Feb-2004  02:47  6.0.6571.0        675,840  Exwform.dll      
   27-Feb-2004  02:20  6.0.6571.0        180,224  Exwin32.dll      
   27-Feb-2004  02:46  6.0.6571.0         40,960  Febecfg.dll      
   27-Feb-2004  03:32  6.0.6571.0         32,768  Iisif.dll        
   27-Feb-2004  03:34  6.0.6571.0        135,168  Iisproto.dll     
   27-Feb-2004  03:34  6.0.6571.0         61,440  Imap4be.dll      
   27-Feb-2004  02:50  6.0.6571.0        319,488  Imap4evt.dll     
   27-Feb-2004  02:48  6.0.6571.0        126,976  Imap4fe.dll      
   27-Feb-2004  03:32  6.0.6571.0        126,976  Imap4svc.dll     
   27-Feb-2004  03:33  6.0.6571.0         40,960  Jcb.dll          
   27-Feb-2004  02:19  6.0.6571.0         49,152  Mdbevent.dll     
   27-Feb-2004  02:40  6.0.6571.0      2,293,760  Mdbmsg.dll       
   27-Feb-2004  02:21  6.0.6571.0         32,768  Mdbrole.dll      
   27-Feb-2004  02:45  6.0.6571.0        909,312  Mdbsz.dll        
   27-Feb-2004  03:34  6.0.6571.0         24,576  Mdbtask.dll      
   27-Feb-2004  02:18  6.0.6571.0        151,552  Nntpex.dll       
   27-Feb-2004  03:29  6.0.6571.0         94,208  Peexch50.dll     
   27-Feb-2004  03:30  6.0.6571.0        413,696  Phatcat.dll      
   27-Feb-2004  03:32  6.0.6571.0         36,864  Pop3be.dll       
   27-Feb-2004  02:50  6.0.6571.0        303,104  Pop3evt.dll      
   27-Feb-2004  02:49  6.0.6571.0         24,576  Pop3fe.dll       
   27-Feb-2004  03:30  6.0.6571.0         73,728  Pop3svc.dll      
   27-Feb-2004  02:50  6.0.6571.0        163,840  Protomsg.dll     
   27-Feb-2004  03:34  6.0.6571.0        532,480  Reapi.dll        
   27-Feb-2004  03:32  6.0.6571.0      4,673,536  Store.exe        
   27-Feb-2004  02:47  6.0.6571.0      3,735,552  Wmtemplates.dll  
				
Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 836177 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB836177

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