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You receive an "An unrecoverable error has occurred" error message or a "Money has encountered a problem and needs to close" error message when you start Money

Article ID: 836197 - View products that this article applies to.

Symptoms

When you start one of the versions of Microsoft Money that are listed in the "Applies to" section, you receive one of the following error messages.

Error message 1

An unrecoverable error has occurred.
AppName:msmoney.exe
ModName:mnyob99.dll

Error message 2

Money version has encountered a problem and needs to close. We are sorry for the inconvenience.

In this error message, version is the version of Microsoft Money that is installed on the computer.

Additionally, when you click Click here in either error message, you receive the following message:

AppName: msmoney.exe
ModName: mnyob99.dll or uparser2.dll

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Cause

This issue may occur if one or more of the following conditions are true:

The Msxml.dll files are corrupted or are not registered correctly.
The Microsoft Internet Explorer settings are incorrect.
The installation of Money is corrupted.

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Resolution

To resolve this issue, use one or all the following methods until the issue is resolved.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Reset the Internet Explorer security settings

To reset the Microsoft Internet Explorer security settings on Microsoft Windows XP, follow these steps:

Start Internet Explorer.
On the Tools menu, click Internet Options, and then click the Security tab.
Click the Internet Web content zone, and then click Default Level.
Click the Advanced tab, click Restore Defaults, and then click OK.
Quit Internet Explorer.

To reset Internet Explorer settings on Windows Vista, follow the steps discussed in the following help topic.

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Reset Internet Explorer settings" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/

(http://windowshelp.microsoft.com/)

The computer is not connected to the Internet

View the "Reset Internet Explorer settings" topic in Windows Help and Support on the computer's hard disk by following these steps:

Click Start, and then click Help and Support.
In the Search Help box or in the Search online Help box, type Reset Internet Explorer settings, and then click Search Help.
In the list of topics, click Reset Internet Explorer settings.
Click the link that best describes the problem that you are experiencing.
Follow the suggestions to troubleshoot the problem that you are experiencing.

Method 2: Remove and then reinstall Money

For more information about how to uninstall and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:

895866

(http://support.microsoft.com/kb/895866/ )

How to remove and reinstall Microsoft Money

Method 3: Reregister the MSXML DLL files and then update components (Windows XP Only)

To reregister the MSXML DLL files, follow these steps:

Type the following commands at a command prompt. Press ENTER after you type each command.
regsvr32 c:\winnt\system32\msxml.dll

regsvr32 c:\winnt\system32\msxml3.dll

regsvr32 c:\winnt\system32\msxml4.dll
Note Depending on where Microsoft Windows was installed, you may have to change the path in the commands that are listed if Windows was not installed to C:\WinNT.
Start Money.
If the issue is not resolved, download and install MSXML.

To download Microsoft MSXML 4.0 Service Pack 2 (Microsoft XML Core Services), visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en
(http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en)
Download and install the MDAC Component Checker to verify the version of MDAC that is installed.

To do this, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=8f0a8df6-4a21-4b43-bf53-14332ef092c9&DisplayLang=en
(http://www.microsoft.com/downloads/details.aspx?FamilyID=8f0a8df6-4a21-4b43-bf53-14332ef092c9&DisplayLang=en)
Download and install Microsoft Windows Script 5.7.

To do this, visit the following Microsoft Web site:
Windows Script 5.7 for Windows XP
(http://www.microsoft.com/en-us/download/details.aspx?id=8247)
Reregister the MSXML DLL files as described in step 1.
Restart the computer.