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You receive an "An unrecoverable error has occurred" error message or a "Money has encountered a problem and needs to close" error message when you start Money
Article ID: 836197 - View products that this article applies to.
When you start one of the versions of Microsoft Money that are listed in the "Applies to" section, you receive one of the following error messages.
Error message 1
An unrecoverable error has occurred.
Error message 2
In this error message, version is the version of Microsoft Money that is installed on the computer.
Money version has encountered a problem and needs to close. We are sorry for the inconvenience.
Additionally, when you click Click here in either error message, you receive the following message:
This issue may occur if one or more of the following conditions are true:
To resolve this issue, use one or all the following methods until the issue is resolved.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Reset the Internet Explorer security settingsTo reset the Microsoft Internet Explorer security settings on Microsoft Windows XP, follow these steps:
To resolve this issue, follow the steps in the appropriate section.
The computer is connected to the InternetView the "Reset Internet Explorer settings" topic on the following Windows Online Help and Support Web site:
The computer is not connected to the InternetView the "Reset Internet Explorer settings" topic in Windows Help and Support on the computer's hard disk by following these steps:
Method 2: Remove and then reinstall MoneyFor more information about how to uninstall and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/895866/ )How to remove and reinstall Microsoft Money
Method 3: Reregister the MSXML DLL files and then update components (Windows XP Only)To reregister the MSXML DLL files, follow these steps:
Article ID: 836197 - Last Review: July 19, 2012 - Revision: 6.0