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Windows may not respond when you try to load a registry hive

Article ID: 836435 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

When you try to load a registry hive or try to log on to your computer, the computer may appear to stop responding.

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This problem occurs because a security descriptor in the registry is corrupted. If you are the only user who cannot load a hive on the computer or log on to the computer, your user profile may be corrupted.

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RESOLUTION

To prevent this problem, apply the following hotfix. Even after you apply the hotfix, the registry hive may not load because it is corrupted. To fully resolve the problem, you may have to delete the corrupted registry hive.

Important Make sure that you back up your system before you remove a registry hive.

Hotfix information

Microsoft Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003


   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Jul-2004  16:17  5.2.3790.196    2,407,424  Ntkrnlmp.exe
   21-Jul-2004  15:50  5.2.3790.196    2,064,896  Ntkrnlpa.exe     
   21-Jul-2004  15:50  5.2.3790.196    2,108,928  Ntkrpamp.exe
   21-Jul-2004  16:05  5.2.3790.196    2,207,744  Ntoskrnl.exe

Microsoft Windows XP

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows XP Service Pack 1 (SP1) is required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

  
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Sep-2004  17:25  5.1.2600.2514   2,134,528  Ntkrnlmp.exe     
   10-Sep-2004  17:07  5.1.2600.2514   2,056,704  Ntkrnlpa.exe     
   10-Sep-2004  17:07  5.1.2600.2514   2,015,232  Ntkrpamp.exe     
   10-Sep-2004  17:19  5.1.2600.2514   2,178,944  Ntoskrnl.exe

Windows XP SP1

  
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Jul-2004  05:02  5.1.2600.1578   1,899,008  Ntkrnlmp.exe     
   19-Jul-2004  05:02  5.1.2600.1578   1,954,944  Ntkrnlpa.exe     
   19-Jul-2004  05:02  5.1.2600.1578   1,926,656  Ntkrpamp.exe     
   20-Jul-2004  01:40  5.1.2600.1578   2,051,712  Ntoskrnl.exe

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WORKAROUND

To work around this problem, disable the registry repair and recovery feature as documented in Microsoft Knowledge Base article 815011.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

815011

(http://support.microsoft.com/kb/815011/ )

Cannot disable the registry repair and recovery feature in Windows XP Service Pack 1

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