E-mail message moves to the Drafts folder when you try to send it by using Outlook Web Access for Exchange Server 2003

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Article ID: 836857 - View products that this article applies to.
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SYMPTOMS

When you add a recipient to the To box in an e-mail message in Microsoft Office Outlook Web Access, the address appears to be resolved correctly when you click Check Names. However, when you try to send the e-mail message, the message moves to the Drafts folder. The message is not delivered.

CAUSE

This problem may occur if the following conditions are true:
  • You are using Outlook Web Access to access a server that is running Microsoft Exchange Server 2003 Service Pack 1.
  • In the Active Directory directory service, the recipient's display name uses the following format as part of the display name:
    [x:x:x]
    For example, the recipient's display name appears as follows:
    Lastname, Firstname [Department:City:Country]
  • When you address the e-mail message, you copy the display name of the recipient from another message, and then you paste it into the To box.
In this scenario, the Outlook Web Access client incorrectly parses the alias of the recipient.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For more information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer to install this hotfix. However, the Exchange services and the Microsoft Internet Information Services (IIS) services are automatically stopped and then restarted during the hotfix installation.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   28-Sep-2004  00:59                        186  Blank.htm
   05-Aug-2004  01:59                        884  Ctrl_calendar.css
   28-Sep-2004  01:00                      8,454  Ctrl_calendar.htc
   28-Sep-2004  00:59                     32,093  Ctrl_calendar.js
   28-Sep-2004  01:00                      4,408  Ctrl_calendarview.css
   28-Sep-2004  01:00                     12,910  Ctrl_calendarview.htc
   28-Sep-2004  00:59                     76,663  Ctrl_calendarview.js
   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css
   02-Jun-2004  23:57                     12,985  Ctrl_calviewdaily.xsl
   02-Jun-2004  23:57                     12,374  Ctrl_calviewmonthly.xsl
   02-Jun-2004  23:57                      8,425  Ctrl_calviewweekly.xsl
   28-Sep-2004  01:00                        986  Ctrl_ctxtmenu.htc
   28-Sep-2004  00:59                      4,920  Ctrl_ctxtmenu.js
   28-Sep-2004  01:00                      3,565  Ctrl_datepicker.htc
   05-Aug-2004  01:58                     35,382  Ctrl_datepicker.js
   28-Sep-2004  01:00                      6,575  Ctrl_formatbar.htc
   28-Sep-2004  00:59                     19,094  Ctrl_formatbar.js
   28-Sep-2004  01:00                      1,658  Ctrl_freebusy.css
   28-Sep-2004  01:00                      1,349  Ctrl_freebusy.htc
   28-Sep-2004  00:59                     35,039  Ctrl_freebusy.js
   28-Sep-2004  01:00                      3,068  Ctrl_message.htc
   28-Sep-2004  00:59                     16,027  Ctrl_message.js
   28-Sep-2004  01:00                      6,636  Ctrl_mimeformatbar.htc
   05-Aug-2004  01:58                     11,742  Ctrl_mimeformatbar.js
   28-Sep-2004  01:00                      1,352  Ctrl_notify.htc
   05-Aug-2004  01:58                        473  Ctrl_notify.js
   05-Aug-2004  01:58                      5,694  Ctrl_poll.js
   28-Sep-2004  01:00                      1,351  Ctrl_reminder.htc
   28-Sep-2004  00:59                      8,482  Ctrl_reminder.js
   28-Sep-2004  01:00                        864  Ctrl_tabpages.htc
   05-Aug-2004  01:58                      1,408  Ctrl_tabpages.js
   28-Sep-2004  01:00                      2,736  Ctrl_tree.htc
   28-Sep-2004  00:59                     26,880  Ctrl_tree.js
   28-Sep-2004  01:00                      2,470  Ctrl_tree_pf.htc
   28-Sep-2004  00:59                     26,286  Ctrl_tree_pf.js
   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl
   28-Sep-2004  01:00                      3,115  Ctrl_view.htc
   28-Sep-2004  00:59                     73,451  Ctrl_view.js
   02-Jun-2004  23:58                     42,533  Ctrl_view.xsl
   28-Sep-2004  01:50  6.5.7232.38     1,086,464  Davex.dll        
   28-Sep-2004  00:59                      6,183  Dlg_anr.js
   23-Aug-2004  18:59                      6,915  Dlg_editname.js
   28-Sep-2004  00:59                     22,901  Dlg_editrule.js
   28-Sep-2004  00:59                      4,184  Dlg_editsignature.js
   28-Sep-2004  00:59                     19,095  Dlg_gal.js
   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js
   28-Sep-2004  00:59                      7,137  Dlg_junk.js
   28-Sep-2004  00:59                      4,942  Dlg_movecopy.js
   28-Sep-2004  00:59                      2,963  Dlg_newfolder.js
   28-Sep-2004  00:59                     18,270  Dlg_options.js
   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js
   28-Sep-2004  00:59                     27,575  Dlg_reminder.js
   28-Sep-2004  00:59                      9,487  Dlg_rules.js
   28-Sep-2004  00:59                     15,404  Dlg_spell.js
   28-Sep-2004  00:59                     22,594  Dlg_taskrecurrence.js
   05-Aug-2004  01:59                      9,893  Dl_appointment.js
   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js
   28-Sep-2004  00:59                      4,380  Dl_composecommon.js
   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js
   28-Sep-2004  00:59                      6,165  Dl_contact.js
   05-Aug-2004  01:59                      3,687  Dl_folderview.js
   28-Sep-2004  00:59                      3,788  Dl_junk.js
   28-Sep-2004  00:59                      7,357  Dl_misc.js
   28-Sep-2004  00:59                      5,441  Dl_options.js
   05-Aug-2004  01:59                     13,263  Dl_task.js
   28-Sep-2004  01:50  6.5.7232.38     2,567,680  Exoledb.dll      
   05-Aug-2004  01:59                      4,141  Frm_attach.js
   28-Sep-2004  00:59                     28,843  Frm_composeappt.js
   28-Sep-2004  00:59                     14,381  Frm_composecdl.js
   28-Sep-2004  00:59                     27,724  Frm_composecontact.js
   28-Sep-2004  00:59                     14,464  Frm_composenote.js
   28-Sep-2004  00:59                     10,429  Frm_composepost.js
   28-Sep-2004  00:59                     31,404  Frm_composetask.js
   28-Sep-2004  01:59                      6,319  Frm_forwardmeeting.js
   05-Aug-2004  01:59                        493  Frm_logoff.js
   28-Sep-2004  00:59                     25,359  Frm_mimecommon.js
   28-Sep-2004  00:59                     49,641  Frm_mimenote.js
   28-Sep-2004  00:59                      4,314  Frm_mimepreviewpane.js
   28-Sep-2004  00:59                      2,418  Frm_previewpane.js
   28-Sep-2004  00:59                     11,252  Frm_readappt.js
   28-Sep-2004  00:59                      6,023  Frm_readnote.js
   28-Sep-2004  00:59                      4,908  Frm_readpost.js
   28-Sep-2004  00:59                      3,448  Frm_readreports.js
   28-Sep-2004  01:00                      5,068  Frm_readtask.js
   29-Jul-2004  06:40                     28,622  Logon.asp
   29-Jul-2004  06:40                     11,282  Logoff.asp
   20-Jun-2005  14:12 6.5.7233.28          3,261  Mdbmsg.dll
   28-Sep-2004  01:00                      1,932  Owaprint.css
   28-Sep-2004  01:00                     10,499  Owastyle.css
   28-Sep-2004  01:00                      1,702  Owastyledl.css
   28-Sep-2004  17:34                    316,664  Setupmcl.exe     
   28-Sep-2004  01:00                      1,060  Sps.css
   20-Jun-2005  14:12 6.5.7233.28          5,056  Store.exe
   05-Aug-2004  01:59                        216  Style-chs30.css
   28-Sep-2004  02:00                        203  Style-cht30.css
   05-Aug-2004  01:59                        222  Style-jpn30.css
   05-Aug-2004  01:59                        200  Style-kor30.css
   05-Aug-2004  01:59                        204  Style-large30.css
   05-Aug-2004  01:59                        204  Style30.css
   02-Jun-2004  23:58                      6,941  Tf_galfind.xsl
   02-Jun-2004  23:58                     11,610  Tf_messages.xsl
   02-Jun-2004  23:58                     10,677  Tf_twoline.xsl
   28-Sep-2004  01:00                      1,501  Util_addrval.js
   05-Aug-2004  01:59                      4,293  Util_buttons.js
   28-Sep-2004  01:00                      3,438  Util_calendar.js
   28-Sep-2004  01:00                        877  Util_calmessaging.htc
   28-Sep-2004  01:00                      8,747  Util_calmessaging.js
   28-Sep-2004  01:00                     16,992  Util_forms.js
   28-Sep-2004  01:00                      9,061  Util_mimemsg.js
   28-Sep-2004  01:00                     17,273  Util_owa.js
   28-Sep-2004  01:00                     14,167  Util_recipients.js
   28-Sep-2004  01:00                     27,763  Util_view.js
   28-Sep-2004  01:00                      8,134  Vw_calendar.js
   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css
   28-Sep-2004  01:00                        636  Vw_calendarpart.js
   28-Sep-2004  01:00                      1,938  Vw_contact.js
   28-Sep-2004  01:00                      2,659  Vw_dumpster.js
   28-Sep-2004  01:00                      9,646  Vw_message.js
   05-Aug-2004  01:59                      1,612  Vw_messagepart.js
   28-Sep-2004  01:00                     34,462  Vw_navbar.js
   28-Sep-2004  01:00                      8,926  Vw_search.js
   28-Sep-2004  01:00                      5,333  Vw_task.js
   28-Sep-2004  01:00                      3,483  Vw_taskpart.js
   28-Sep-2004  00:58  6.5.7232.38     5,179,904  Wmtemplates.dll  
Note The time and the file size of the Logon.asp file and of the Logoff.asp file will vary, depending on the language packs that you have installed. These files for other language packs have a date of August 5, 2004.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For more information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 836857 - Last Review: October 30, 2007 - Revision: 5.3
APPLIES TO
  • Microsoft Exchange Server 2003 Service Pack 1
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB836857

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