Article ID: 836883 - Last Review: October 25, 2007 - Revision: 5.2

Error code 0x80040301 appears when you try to move a mailbox in Exchange 2000 Server or in Exchange Server 2003

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SYMPTOMS

When you try to move a mailbox to another mailbox store in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, the mailbox move operation is unsuccessful. When you view the log file information that is available after you complete the Exchange Task Wizard, you notice the following error code:
Error 0x80040301
Additionally, all the following events appear in the application log in Event Viewer:

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Date: date
Time: time
User: N/A
Computer: computername
Description: Unable to move mailbox 'UserName'.
Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.
ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
Date: date
Time: time
User: N/A
Computer: computername
Description: Failed to copy messages to the destination mailbox store.
Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.
ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8505
Date: date
Time: time
User: N/A
Computer: computername
Description: Unable to move mailbox UserName.
A problem occurred while getting the properties for a folder.
Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (COMPUTERNAME)".
For more information, click <http://search.support.microsoft.com/search/?adv=1>.

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CAUSE

This problem may occur if both the following conditions are true:
  • You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data from Microsoft Exchange Server 5.5 mailboxes in a different Exchange organization.
  • During the Exmerge.exe process, you selected the option to extract associated folder messages from the source information store and to import those messages to the target information store. For example, in the Source Server dialog box, you clicked Options, and then you clicked to select the Associated folder messages check box on the Data tab.

    Note Associated folder messages are used to store folder rules and views.
In this scenario, when you try to move a mailbox that has been migrated by using Exmerge.exe, the move operation is not successful if the mailbox contains a message copy rule or a message move rule that is corrupted.
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RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993  (http://support.microsoft.com/kb/836993/ ) How to obtain the latest service packs for Exchange Server 2003
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Exchange 2000 Server

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540  (http://support.microsoft.com/kb/870540/ ) Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Prerequisites

Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378  (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version             Size   File name
   ----------------------------------------------------------
   27-Feb-2004  03:46  6.0.6571.0      3,919,872  Cdoex.dll        
   27-Feb-2004  03:37  6.0.6571.0        856,064  Davex.dll        
   27-Feb-2004  03:37  6.0.6571.0         53,248  Davexpc.dll      
   27-Feb-2004  03:32  6.0.6571.0        131,072  Drviis.dll       
   27-Feb-2004  03:33  6.0.6571.0        577,536  Dsaccess.dll     
   27-Feb-2004  02:45  6.0.6571.0        184,320  Dscmsg.dll       
   27-Feb-2004  02:45  6.0.6571.0        962,560  Emsmdb32.dll     
   27-Feb-2004  03:36  6.0.6571.0      2,179,072  Ese.dll          
   27-Feb-2004  03:36  6.0.6571.0         40,960  Eseperf.dll      
   27-Feb-2004  03:46  6.0.6571.0      3,579,904  Excdo.dll        
   27-Feb-2004  03:32  6.0.6571.0         94,208  Eximap4.dll      
   27-Feb-2004  03:33  6.0.6571.0        262,144  Exmime.dll       
   27-Feb-2004  02:18  6.0.6571.0        176,128  Exnntp.dll       
   27-Feb-2004  03:37  6.0.6571.0        143,360  Exodbesh.dll     
   27-Feb-2004  03:37  6.0.6571.0         57,344  Exodbpc.dll      
   27-Feb-2004  03:37  6.0.6571.0        200,704  Exodbprx.dll     
   27-Feb-2004  03:37  6.0.6571.0      2,179,072  Exoledb.dll      
   27-Feb-2004  03:30  6.0.6571.0         81,920  Exosal.dll       
   27-Feb-2004  03:33  6.0.6571.0         32,768  Expop3.dll       
   27-Feb-2004  03:33  6.0.6571.0         32,768  Exproto.dll      
   27-Feb-2004  03:37  6.0.6571.0        307,200  Exprox.dll       
   27-Feb-2004  02:45  6.0.6571.0        143,360  Exschema.exe     
   27-Feb-2004  03:38  6.0.6571.0        331,776  Exsmtp.dll       
   27-Feb-2004  02:47  6.0.6571.0        675,840  Exwform.dll      
   27-Feb-2004  02:20  6.0.6571.0        180,224  Exwin32.dll      
   27-Feb-2004  02:46  6.0.6571.0         40,960  Febecfg.dll      
   27-Feb-2004  03:32  6.0.6571.0         32,768  Iisif.dll        
   27-Feb-2004  03:34  6.0.6571.0        135,168  Iisproto.dll     
   27-Feb-2004  03:34  6.0.6571.0         61,440  Imap4be.dll      
   27-Feb-2004  02:50  6.0.6571.0        319,488  Imap4evt.dll     
   27-Feb-2004  02:48  6.0.6571.0        126,976  Imap4fe.dll      
   27-Feb-2004  03:32  6.0.6571.0        126,976  Imap4svc.dll     
   27-Feb-2004  03:33  6.0.6571.0         40,960  Jcb.dll          
   27-Feb-2004  02:19  6.0.6571.0         49,152  Mdbevent.dll     
   27-Feb-2004  02:40  6.0.6571.0      2,293,760  Mdbmsg.dll       
   27-Feb-2004  02:21  6.0.6571.0         32,768  Mdbrole.dll      
   27-Feb-2004  02:45  6.0.6571.0        909,312  Mdbsz.dll        
   27-Feb-2004  03:34  6.0.6571.0         24,576  Mdbtask.dll      
   27-Feb-2004  02:18  6.0.6571.0        151,552  Nntpex.dll       
   27-Feb-2004  03:29  6.0.6571.0         94,208  Peexch50.dll     
   27-Feb-2004  03:30  6.0.6571.0        413,696  Phatcat.dll      
   27-Feb-2004  03:32  6.0.6571.0         36,864  Pop3be.dll       
   27-Feb-2004  02:50  6.0.6571.0        303,104  Pop3evt.dll      
   27-Feb-2004  02:49  6.0.6571.0         24,576  Pop3fe.dll       
   27-Feb-2004  03:30  6.0.6571.0         73,728  Pop3svc.dll      
   27-Feb-2004  02:50  6.0.6571.0        163,840  Protomsg.dll     
   27-Feb-2004  03:34  6.0.6571.0        532,480  Reapi.dll        
   27-Feb-2004  03:32  6.0.6571.0      4,673,536  Store.exe        
   27-Feb-2004  02:47  6.0.6571.0      3,735,552  Wmtemplates.dll

Hotfix installation information

After you install this hotfix, the following new registry value is introduced to control whether Exchange Server ignores a failure to move a move rule or a copy rule:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate
Entry name: Ignore Bad Copy/Move Rule
Entry type: REG_DWORD
Entry data: 0 or 1
If this registry entry is set to a value other than 0 (zero), Exchange ignores a failure to move a move rule or a copy rule. When you enable this registry entry, the following new event is generated when Exchange ignores a failure to move a move rule or a copy rule:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8534
Date: date
Time: time
User: N/A
Computer: computername
Description: A problem occurred while getting the properties for Copy/Move rule for Test User. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (BUG241341)".
For more information, click http://search.support.microsoft.com/search/?adv=1.

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WORKAROUND

To work around this problem, try to remove the copy rules or move rules from the mailbox before you move that mailbox. Additionally, run the Isinteg utility against the mailbox store to determine if any problems exist in the database.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.
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MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange 2000 Server Standard Edition
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Keywords: 
kbhotfixserver kbqfe kbfix kbexchange2000presp4fix kbbug KB836883
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