You receive a scripting error or a blank page when you visit the Windows Update Web site or the Microsoft Update Web site

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Article ID: 836948 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
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SYMPTOMS

When you visit the Windows Update Web site or the Microsoft Update Web site, you receive one of the following scripting errors:
VBscript runtime error 800a01b6
Object does not support this property or method.
Error object expected.
Done, but with errors on page
You may also receive a blank page.

RESOLUTION

Clear the temporary Internet files and the history

  1. Click View (if you are using Internet Explorer 4.01) or Tools (if you are using Internet Explorer 5.0 or 5.01).
  2. Click Internet Options and then click the General tab.
  3. In the Temporary Internet Files section, click Delete Files, and then click OK.
  4. In the History section, click Clear History, and then click OK.

Install the latest scripting engine

To install the newest version of the Visual Basic Scripting Engine, click the link for the operating system that you are using.

Windows XP

http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-d896-482e-a0d6-524e7e844d81

Windows 2000

http://www.microsoft.com/downloads/details.aspx?FamilyID=c03d3e49-b40e-4ca1-a0c7-cc135ec4d2be

Windows Server 2003

http://www.microsoft.com/downloads/details.aspx?FamilyID=f00cb8c0-32e9-411d-a896-f2cd5ef21eb4

Clean boot the computer to see if a running application is causing the error

Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
To clean boot your computer, select the steps that are specific to your operating system.

Windows 98 or Windows Millennium Edition

192926 How to perform clean-boot troubleshooting for Windows 98

Windows XP, Windows 2000, or Windows Server 2003

310353 How to perform a clean boot in Windows XP
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
818018 How to troubleshoot problems connecting to Windows Update or to Microsoft Update
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
818018 How to troubleshoot problems connecting to Windows Update or to Microsoft Update

Properties

Article ID: 836948 - Last Review: September 14, 2010 - Revision: 5.0
APPLIES TO
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbwindowsupdatev6 kbwindowsupdatev4 kberrmsg kbprb KB836948

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