FIX: Items that contain Adobe PDF documents as attachments are not listed in the search results when you search an Exchange Server 2003 content source in SharePoint Portal Server 2003

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Article ID: 837063 - View products that this article applies to.
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SYMPTOMS

If you configured Microsoft Office SharePoint Portal Server 2003 to crawl and to index the public folder store of a computer that is running Microsoft Exchange Server 2003, and you search for content in the public folder store, you may find that items that contain Adobe Portable Document Format (PDF) documents as attachments are not returned in the search results.

For example, when you search for content, links to .eml files that contain Microsoft Word documents as attachments are listed in the search results, but links to .eml files that contain PDF documents are missing from the search results.

CAUSE

This problem occurs because the Microsoft Search MIME filter incorrectly indexes PDF documents if the PDF documents are attachments to e-mail messages that are contained in the Exchange public folder store.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft SharePoint Portal Server 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This update requires SharePoint Portal Server 2003.

Restart requirement

You may have to restart your computer after you apply this update.

File information

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version      Size    File name
-----------------------------------------------------
19-Feb-2004  17:47  11.0.5716.3  38,608  Mimefilt.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in SharePoint Portal Server 2003 Service Pack 1.

MORE INFORMATION

For more information about how to administer and configure SharePoint Portal Server 2003, see the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. The Microsoft Office SharePoint Portal Server 2003 Administrator's Guide (Administrator's Help.chm) is located in the Docs folder of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:
http://www.microsoft.com/PRODUCTS/info/product.aspx?view=22&pcid=2f7ba03d-1762-4ae9-b059-23aa198c08fb
For more information about the Adobe PDF IFilter, visit the following Adobe Web site:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=1276

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 837063 - Last Review: November 15, 2007 - Revision: 4.6
APPLIES TO
  • Microsoft Office SharePoint Portal Server 2003
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbshareptportalsvr2003sp1fix kbattachments kbshareptportalsvr2003presp1fix kbfix kbbug KB837063

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