When you try to download an e-mail message in Microsoft Entourage X for Mac, Entourage X for Mac may quit, and you may receive either one of the following error messages:

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This problem occurs when a downloaded e-mail message causes an error in the Junk Mail Filter.

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To work around this issue, temporarily turn off the Junk Mail Filter. To do this, follow these steps:

1.	Start Entourage X for Mac.
2.	On the Tools menu, click Junk Mail Filter.
3.	Click to clear the Enable Junk Mail Filter check box, and then click OK.
4.	Click Send & Receive to download your e-mail.
5.	On the Tools menu, click Junk Mail Filter.
6.	Click to select the Enable Junk Mail Filter check box, and then click OK.

Note If you have Entourage X for Mac configured to check for e-mail messages immediately upon startup, Entourage X for Mac may quit before you have a chance to turn off the Junk Mail filter. To work around this issue, disconnect the computer from the network before you start Entourage X for Mac, start Entourage X for Mac, and then turn off the Junk Mail Filter. For example, to disconnect the computer from the network, you can use any one of the following methods:

•	Unplug the network cable.
•	Disconnect dial-up connection.
•	Disable the network connection in System Preferences.

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