The Information Store service crashes when it tries to verify that a user is in the access control list member ID table

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SYMPTOMS

The Microsoft Exchange Information Store service (Store.exe) crashes unexpectedly on your Microsoft Exchange 2000 Server computer.

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CAUSE

This problem may occur if an error occurs when the Microsoft Exchange Information Store service tries to verify that a user is in the access control list (ACL) member ID table for a specific folder.

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To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 (http://support.microsoft.com/kb/870540/ ) Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
24-Feb-2004  20:49  6.0.6568.0      3,919,872  Cdoex.dll        
17-Feb-2004  01:08                     12,720  Ctrl_calendarview20.htc
17-Feb-2004  01:08                     91,631  Ctrl_calendarview20.js
24-Feb-2004  20:40  6.0.6568.0        856,064  Davex.dll        
24-Feb-2004  20:40  6.0.6568.0         53,248  Davexpc.dll      
24-Feb-2004  20:35  6.0.6568.0        131,072  Drviis.dll       
24-Feb-2004  20:36  6.0.6568.0        577,536  Dsaccess.dll     
24-Feb-2004  19:46  6.0.6568.0        184,320  Dscmsg.dll       
24-Feb-2004  19:48  6.0.6568.0        962,560  Emsmdb32.dll     
24-Feb-2004  20:39  6.0.6568.0      2,179,072  Ese.dll          
24-Feb-2004  20:39  6.0.6568.0         40,960  Eseperf.dll      
17-Feb-2004  01:13                      6,991  Eseperf.hxx
24-Feb-2004  20:39                    391,634  Eseperf.ini
24-Feb-2004  20:49  6.0.6568.0      3,579,904  Excdo.dll        
24-Feb-2004  20:35  6.0.6568.0         94,208  Eximap4.dll      
24-Feb-2004  20:36  6.0.6568.0        262,144  Exmime.dll       
24-Feb-2004  19:21  6.0.6568.0        176,128  Exnntp.dll       
24-Feb-2004  20:40  6.0.6568.0        143,360  Exodbesh.dll     
24-Feb-2004  20:40  6.0.6568.0         57,344  Exodbpc.dll      
24-Feb-2004  20:40  6.0.6568.0        200,704  Exodbprx.dll     
24-Feb-2004  20:40  6.0.6568.0      2,179,072  Exoledb.dll      
24-Feb-2004  20:33  6.0.6568.0         81,920  Exosal.dll       
24-Feb-2004  20:36  6.0.6568.0         32,768  Expop3.dll       
24-Feb-2004  20:36  6.0.6568.0         32,768  Exproto.dll      
24-Feb-2004  20:40  6.0.6568.0        307,200  Exprox.dll       
24-Feb-2004  19:48  6.0.6568.0        143,360  Exschema.exe     
24-Feb-2004  20:41  6.0.6568.0        331,776  Exsmtp.dll       
24-Feb-2004  19:50  6.0.6568.0        675,840  Exwform.dll      
24-Feb-2004  19:23  6.0.6568.0        180,224  Exwin32.dll      
24-Feb-2004  19:49  6.0.6568.0         40,960  Febecfg.dll      
24-Feb-2004  20:35  6.0.6568.0         32,768  Iisif.dll        
24-Feb-2004  20:37  6.0.6568.0        135,168  Iisproto.dll     
24-Feb-2004  20:37  6.0.6568.0         61,440  Imap4be.dll      
24-Feb-2004  19:52  6.0.6568.0        319,488  Imap4evt.dll     
24-Feb-2004  19:50  6.0.6568.0        126,976  Imap4fe.dll      
24-Feb-2004  20:35  6.0.6568.0        126,976  Imap4svc.dll     
24-Feb-2004  20:37  6.0.6568.0         40,960  Jcb.dll          
24-Feb-2004  19:22  6.0.6568.0         49,152  Mdbevent.dll     
24-Feb-2004  19:42  6.0.6568.0      2,289,664  Mdbmsg.dll       
24-Feb-2004  19:24  6.0.6568.0         32,768  Mdbrole.dll      
24-Feb-2004  19:48  6.0.6568.0        909,312  Mdbsz.dll        
24-Feb-2004  20:37  6.0.6568.0         24,576  Mdbtask.dll      
24-Feb-2004  19:21  6.0.6568.0        151,552  Nntpex.dll       
24-Feb-2004  20:32  6.0.6568.0         94,208  Peexch50.dll     
24-Feb-2004  20:33  6.0.6568.0        413,696  Phatcat.dll      
24-Feb-2004  20:35  6.0.6568.0         36,864  Pop3be.dll       
24-Feb-2004  19:52  6.0.6568.0        303,104  Pop3evt.dll      
24-Feb-2004  19:51  6.0.6568.0         24,576  Pop3fe.dll       
24-Feb-2004  20:33  6.0.6568.0         73,728  Pop3svc.dll      
24-Feb-2004  19:52  6.0.6568.0        163,840  Protomsg.dll     
24-Feb-2004  20:37  6.0.6568.0        532,480  Reapi.dll        
24-Feb-2004  20:35  6.0.6568.0      4,673,536  Store.exe        
24-Feb-2004  19:50  6.0.6568.0      3,735,552  Wmtemplates.dll

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/ ) How to obtain the latest Exchange 2000 Server service pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For additional information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

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