Client computers that connect to a Microsoft Windows 2000-based Terminal Services computer cannot obtain a permanent Windows 2000 Terminal Services Client Access License (CAL), although Windows 2000 Terminal Services CALs are installed on the Windows Server 2003 Terminal Services Licensing server.

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This problem may occur when the Terminal Services CAL was not upgraded or renewed correctly, and the client computer receives a temporary Windows Server 2003 Terminal Services CAL. The temporary Windows Server 2003 Terminal Services CAL is not upgraded to a permanent Windows 2000 Terminal Services CAL.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 32-bit editions

   Date         Time   Version       Size     File name
   ------------------------------------------------------
   19-Feb-2004  17:57  5.2.3790.131  326,656  Lserver.exe
   19-Feb-2004  17:57  5.2.3790.131   28,672  Tls236.dll

Windows Server 2003, 64-Bit Enterprise Edition

   Date         Time   Version       Size     File name
   ------------------------------------------------------
   19-Feb-2004  17:39  5.2.3790.131  922,624  Lserver.exe
   19-Feb-2004  17:59  5.2.3790.131   66,048  Tls236.dll

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To work around this problem, install Windows Server 2003 Terminal Services CALs on the Windows Server 2003 Terminal Services Licensing server. Client computers can successfully upgrade from a temporary Windows Server 2003 Terminal Services CAL to a permanent Windows Server 2003 Terminal Services CAL.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

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