Some parts of your drawing are cut off when you print your Visio 2003 drawing to a printer that uses an HP PCL 3 printer driver

Article translations Article translations
Article ID: 837233 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you print your Microsoft Office Visio 2003 drawing, you may find that your drawing does not print as expected. Some parts of the Visio 2003 drawing are cut off.

CAUSE

This problem may occur if you print your Visio 2003 drawing to a printer that uses a Hewlett-Packard (HP) PCL 3 print driver. To determine if your printer is using a PCL 3 printer driver, see the documentation that is included with your printer or contact your printer manufacturer.

WORKAROUND

To work around this problem, use one of the following methods depending on your situation.

Method 1: Use a different printer

Print your drawing to a printer that does not use an HP PCL 3 printer driver.

Method 2: Configure print preferences and HP ZoomSmart settings

Configure print preferences in Windows and HP ZoomSmart settings in Visio. To do so, follow these steps:
  1. Configure print preferences in Microsoft Windows. To do so, follow these steps:
    1. Click Start, and then click Printers and Faxes.
    2. Right-click your printer, and then click Printing Preferences.
    3. Under Paper Orientation, click the paper orientation that you want.
    4. In the Paper Size box, specify the size of the paper that you are printing, and then click OK.

      Note When you configure print preferences in Windows, the settings that you configure are used for all subsequent print operations that you perform. These settings apply to all the programs that you print documents from. After you print your Visio 2003 drawing, you may want to restore the print settings in Windows to the settings that were used before you changed the settings.
  2. Configure HP ZoomSmart settings. To do so, follow these steps:
    1. Start Visio 2003, and then open your drawing.
    2. On the File menu, click Print.
    3. In the Print dialog box, click Properties.
    4. Click ZoomSmart, click Scale to fit paper in device, and then click OK.
    5. Click OK two times.

Method 3: Embed your drawing in a Microsoft Word document

Save the Visio 2003 drawing or object as a .tif image or as a .bmp image, insert the .tif image or the .bmp image to a Word document, and then print the document. To do so, follow these steps:
  1. In your Visio 2003 drawing, select the objects that you want to copy.

    Note If you want to copy the whole drawing page, make sure that no objects are selected in your Visio 2003 drawing. If you select objects in your drawing, only those objects (and not the whole drawing) appear in the resulting graphic file.
  2. On the File menu, click Save As.
  3. In the Save as type list, click Tag Image File Format (*.tif) or click Windows Bitmap (*.bmp; *.dib), and then click Save.

    Note When you export a Visio 2003 drawing object by using the Save As dialog box, an Output Options dialog box may appear, where you can specify the settings that you want for the exported file. The options that appear in the Output Options dialog box depend on the graphic file format that you use.
  4. Start Word (if it is not already started), and then open your document.
  5. On the Insert menu, point to Picture, and then click From File.
  6. Locate the .tif image or the .bmp image that you saved earlier in step 3, and then click Insert.
  7. Save, and then print the document.

RESOLUTION

This problem is corrected in Microsoft Office Visio 2003 Service Pack 1 (SP1).

To resolve this problem, obtain the latest service pack for Visio 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
873460 How to obtain the latest service pack for Visio 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Visio 2003 Service Pack 1.

MORE INFORMATION

For more information about Visio 2003, visit the following Microsoft Web site:
http://www.microsoft.com/products/info/product.aspx?view=22&pcid=60259a1e-9faf-43be-9995-a68c31a07339
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 837233 - Last Review: July 27, 2006 - Revision: 3.4
APPLIES TO
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003
Keywords: 
kbpending kbbug KB837233

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com