Article ID: 837321 - Last Review: October 26, 2006 - Revision: 3.7

You cannot connect to a Windows 2000 Terminal server if your Windows Server 2003 Terminal Services license is expired

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256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows Registry

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SYMPTOMS

You may not be able to connect to a Microsoft Windows 2000 Terminal server if your Microsoft Windows Server 2003 Terminal Services license has expired. You may also receive an error message on the Windows 2000 Terminal Server similar to the following:
EventID: 1011
Source: TermService
Description: The terminal server client T2KPRO1 has been disconnected because its temporary license has expired.

In some situations, you may be able to log on to the Windows 2000 Terminal server with an expired Windows 2003 Terminal Services license.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   22-Mar-2004  22:03  5.0.2195.6862  331,024  Lserver.exe
   22-Mar-2004  22:10  5.0.2195.6862   23,312  Tls236.dll
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WORKAROUND

To work around this problem, use either of the following methods.
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Method 1: Leave the license server running

Leave the Windows Server 2003 Terminal Services license server running with network connectivity to the Windows 2000 Terminal server.
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Method 2: Delete the Store and the ClientHWID subkeys from the registry

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Delete both of the following registry keys from your Windows Server 2003-based computer:
HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\Store

HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\HardwareID\ClientHWID
To do this, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and expand the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
  3. Right-click Store, and then click Delete.
  4. Under MSLicensing (still in the left pane of Registry Editor), click HardwareID.
  5. In the right pane of Registry Editor, right-click ClientHWID, and then click Delete.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
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Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinserv2003presp1fix kbbug kbfix kbqfe KB837321
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