Windows 2000 Server may incorrectly report the amount of installed RAM

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Article ID: 837385 - View products that this article applies to.
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SYMPTOMS

Microsoft Windows 2000 Server may incorrectly report the amount of installed RAM in some computers. For example, if you install four 2-gigabyte (GB) DIMM RAM modules, Windows 2000 Server may report that only 6 GB of RAM are available.

Note This problem does not affect the correct use of all the installed RAM. The problem affects only the amount of RAM that is reported. Windows 2000 Server still uses all the installed RAM.

CAUSE

Windows 2000 Advanced Server supports a maximum of 8 GB of RAM. Windows 2000 Datacenter Server supports a maximum of 64 GB of RAM. However, on some computers, the code that handles the maximum amount of supported memory uses the highest physical page to determine the amount of installed RAM in the computer. This scenario can cause Windows to incorrectly report the amount of installed RAM.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys
   05-Apr-2004  20:39  5.0.2195.6921   1,700,608  Ntkrnlpa.exe     
   05-Apr-2004  20:39  5.0.2195.6921   1,722,176  Ntkrpamp.exe     

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 837385 - Last Review: October 26, 2013 - Revision: 2.4
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbfix kbqfe kbwin2000presp5fix kbbug KB837385

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