Article ID: 837387 - View products that this article applies to.
If you query the Windows Management Instrumentation (WMI) SMS_Program class in Systems Management Server (SMS) 2003, you may receive an error message that is similar to the following error message:
This error occurs if you use a Visual Basic script (VBS) or the wbemtest tool to query the class.
Description: Generic failure
Additionally, if you try to use the SMS Administrator Console to create a new advertisement, programs that are associated with the package that you want to advertise may not appear in the Program drop-down menu, and the following error is logged to the Smsprov.log file:
E:\TOPAZ\sdk_provider\nt\smsprov\SspObjectQuery.cpp(4313) : Query failed.
This problem may occur if you have applied instance security rights to one or more SMS packages.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
Date Time Version Size File name Platform ------------------------------------------------------------------- 25-Dec-2003 10:55 2.50.2726.123 4,444,160 Smsprov.dll x86
The hotfix installerNote This method is only for Intel-based computers.
To use the hotfix installer to install this hotfix, follow these steps:
How to manually install the hotfix to the SMS site serverTo manually install the hotfix to the SMS site server, follow these steps:
How to manually install the hotfix to a remote SMS Provider serverTo manually install the hotfix to a remote SMS Provider server, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.