The Inetinfo.exe process together with the Store.exe process consume 100 percent of CPU time on a clustered or multiprocessor Exchange 2000 Server computer

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Article ID: 837427 - View products that this article applies to.
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Symptoms

On a clustered or multiprocessor Microsoft Exchange 2000 Server computer, you experience all the following symptoms:
  • The Exchange 2000 computer stops responding to client requests.
  • The Inetinfo.exe process together with the Store.exe process consume 100 percent 0f CPU time.
  • If you run the Performance tool, you notice that a very high number of context switches per second occur. In this scenario, you experience an average of 75,000 context switches up to a maximum of over 100,000 context switches when you monitor the ContextSwitches/Sec counter for the Thread performance object.
If you fail over the cluster node when you experience these symptoms, the issue is temporarily resolved.

Resolution

Update information

A supported update is now available from Microsoft. It is included in the August 16, 2004 Exchange 2000 Server post-Service Pack 3 update rollup.
The following file is available for download from the Microsoft Download Center:

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Download
Download the Exchange2000-KB870540-v2-x86-ENU.exe package now.

Release Date: August 16, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Hotfix information

If you cannot install the Exchange 2000 Server post-Service Pack 3 update that is described in the "Update information" section, a supported hotfix is available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. We recommend that you apply the Exchange 2000 Server post-Service Pack 3 update rollup that is described in the "Update information" section because it contains this hotfix and has received additional testing.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and to issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the 837427 Setup program automatically stops and then restarts all the following services:
  • World Wide Web Publishing Service
  • Microsoft Exchange POP3
  • Microsoft Search
  • Microsoft Exchange Information Store
  • License Logging Service
  • Microsoft Exchange IMAP4
  • Microsoft Exchange MTA Stacks
  • Microsoft Exchange System Attendant
  • Simple Mail Transport Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Network News Transfer Protocol (NNTP)
  • IIS Admin Service
  • Microsoft Exchange Management
  • Windows Management Instrumentation

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Feb-2004  01:08                     12,720  Ctrl_calendarview20.htc
   17-Feb-2004  01:08                     91,631  Ctrl_calendarview20.js
   19-Apr-2004  21:57  6.0.6585.0        856,064  Davex.dll        
   19-Apr-2004  21:57  6.0.6585.0         53,248  Davexpc.dll      
   19-Apr-2004  21:53  6.0.6585.0        131,072  Drviis.dll       
   19-Apr-2004  21:54  6.0.6585.0        577,536  Dsaccess.dll     
   19-Apr-2004  21:06  6.0.6585.0        184,320  Dscmsg.dll       
   19-Apr-2004  21:08  6.0.6585.0        962,560  Emsmdb32.dll     
   19-Apr-2004  21:56  6.0.6585.0      2,183,168  Ese.dll          
   19-Apr-2004  21:56  6.0.6585.0         40,960  Eseperf.dll      
   17-Feb-2004  01:13                      6,991  Eseperf.hxx
   19-Apr-2004  21:56                    391,634  Eseperf.ini
   19-Apr-2004  22:02  6.0.6585.0      3,596,288  Excdo.dll    
   19-Apr-2004  21:53  6.0.6585.0         94,208  Eximap4.dll      
   19-Apr-2004  21:54  6.0.6585.0        262,144  Exmime.dll       
   19-Apr-2004  20:42  6.0.6585.0        176,128  Exnntp.dll       
   19-Apr-2004  21:57  6.0.6585.0        143,360  Exodbesh.dll     
   19-Apr-2004  21:57  6.0.6585.0         57,344  Exodbpc.dll      
   19-Apr-2004  21:57  6.0.6585.0        200,704  Exodbprx.dll     
   19-Apr-2004  21:57  6.0.6585.0      2,179,072  Exoledb.dll      
   19-Apr-2004  21:51  6.0.6585.0         81,920  Exosal.dll       
   19-Apr-2004  21:53  6.0.6585.0         32,768  Expop3.dll       
   19-Apr-2004  21:54  6.0.6585.0         32,768  Exproto.dll      
   19-Apr-2004  21:57  6.0.6585.0        307,200  Exprox.dll       
   19-Apr-2004  21:07  6.0.6585.0        143,360  Exschema.exe     
   19-Apr-2004  21:58  6.0.6585.0        331,776  Exsmtp.dll       
   19-Apr-2004  21:09  6.0.6585.0        675,840  Exwform.dll      
   19-Apr-2004  20:43  6.0.6585.0        180,224  Exwin32.dll      
   19-Apr-2004  21:08  6.0.6585.0         40,960  Febecfg.dll      
   19-Apr-2004  21:53  6.0.6585.0         32,768  Iisif.dll        
   19-Apr-2004  21:54  6.0.6585.0        135,168  Iisproto.dll     
   19-Apr-2004  21:55  6.0.6585.0         61,440  Imap4be.dll      
   19-Apr-2004  21:11  6.0.6585.0        319,488  Imap4evt.dll     
   19-Apr-2004  21:09  6.0.6585.0        126,976  Imap4fe.dll      
   19-Apr-2004  21:53  6.0.6585.0        126,976  Imap4svc.dll     
   19-Apr-2004  21:54  6.0.6585.0         40,960  Jcb.dll          
   19-Apr-2004  20:42  6.0.6585.0         49,152  Mdbevent.dll     
   19-Apr-2004  21:02  6.0.6585.0      2,293,760  Mdbmsg.dll       
   19-Apr-2004  20:44  6.0.6585.0         32,768  Mdbrole.dll      
   19-Apr-2004  21:08  6.0.6585.0        917,504  Mdbsz.dll        
   19-Apr-2004  21:54  6.0.6585.0         24,576  Mdbtask.dll      
   19-Apr-2004  20:42  6.0.6585.0        151,552  Nntpex.dll       
   19-Apr-2004  21:50  6.0.6585.0         94,208  Peexch50.dll     
   19-Apr-2004  21:51  6.0.6585.0        413,696  Phatcat.dll      
   19-Apr-2004  21:53  6.0.6585.0         36,864  Pop3be.dll       
   19-Apr-2004  21:11  6.0.6585.0        303,104  Pop3evt.dll      
   19-Apr-2004  21:10  6.0.6585.0         24,576  Pop3fe.dll       
   19-Apr-2004  21:51  6.0.6585.0         73,728  Pop3svc.dll      
   19-Apr-2004  21:11  6.0.6585.0        163,840  Protomsg.dll     
   19-Apr-2004  21:54  6.0.6585.0        532,480  Reapi.dll        
   19-Apr-2004  21:53  6.0.6585.0      4,673,536  Store.exe        
   19-Apr-2004  21:09  6.0.6585.0      3,735,552  Wmtemplates.dll  

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 837427 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Exchange 2000 Enterprise Server, when used with:
    • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB837427

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