Error message and event ID 1003 after you restart your Windows Server 2003-based computer: "Serious system error has occurred"

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Article ID: 837432 - View products that this article applies to.
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SYMPTOMS

After you restart your Microsoft Windows Server 2003-based computer, you receive the following error message:
Serious system error has occurred.
Additionally, a memory dump file is generated. After the restart operation is completed, the following event is logged to the system event log:

Event ID 1003
Source System
Type Error
Description Error code 000000d1, parameter1 f94ec0da, parameter2 00000002, parameter3 00000000, parameter4 f94ec0da.

CAUSE

This issue occurs when the operating system calls an I/O completion function of the Nwlnkipx.sys system file that is mistakenly defined as being pageable.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatformService branch
Nwlnkipx.sys5.2.3790.13287,55225-Feb-200407:14x86RTMQFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 837432 - Last Review: May 21, 2009 - Revision: 2.1
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbhotfixserver kbqfe kberrmsg kbdrwatson kbwinserv2003presp1fix kbeventlog kbevent kbinterop kbhardware kbqfe kbfix kbbug KB837432

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