Article ID: 837651 - Last Review: February 3, 2011 - Revision: 4.1

USB audio/video devices do not resume from standby on some portable computers

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SYMPTOMS

On some portable computer systems, the system stops responding when resuming from standby.

This problem occurs on portable computer systems whose installed audio/video (A/V) streaming devices use universal serial bus (USB) connectors.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

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Hotfix information

This problem has been resolved in Microsoft Window XP Service Pack 2.

To obtain Windows XP Service Pack 2, visit the following Windows Update Web site:

http://v5.update.microsoft.com (http://v5.update.microsoft.com)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

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