Article ID: 837691 - View products that this article applies to.
When you use the Microsoft System Preparation tool (Sysprep) to deploy a Sysprep image of Microsoft Windows XP to a computer, some devices may appear in Device Manager as not installed even when the driver for the device exists in the path that is set by the oempnpdriverspath entry in the Sysprep.inf.
If you double-click on a device in Device Manager, you receive the following error message in the Device status box on the General tab:
Additionally, a yellow exclamation mark appears next to the device when you view it in Device Manager.
The drivers for this device are not installed. (Code 28)
This problem occurs when you create a Sysprep image on a computer and then deploy that image to a computer that has the same type of hardware. Any devices that do not have their drivers installed will remain in this state after the deployment of the Sysprep image. The minisetup program that is used by Sysprep does not perform a full Plug and Play re-enumeration of all devices.
Before you run Sysprep to prepare a computer for duplication, remove any devices in device manager that are set to Code 28. To remove these devices, follow these steps: