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"There are no Office Assistant character files present on the system" error message when you start an Office 2003 program

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Article ID:837825
Last Review:August 29, 2006
Revision:3.5

SYMPTOMS

When you start a Microsoft Office 2003 program for the second (or subsequent) time, you may receive the following error message:
There are no Office Assistant character files present on the system. Please run Setup in maintenance mode and install at least one character.

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CAUSE

This problem may occur when all the following conditions are true:
•You have Microsoft Office 2003 programs and either Microsoft Office XP or Microsoft Office 2000 programs installed on the same computer.
•You start an Office 2000 or Office XP program first.
•The Office Assistant is active in the Office 2000 or in the Office XP program.
•You start, and then quit an Office 2003 program.
•You start an Office 2003 program a second (or subsequent) time.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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REFERENCES

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
840644 (http://support.microsoft.com/kb/840644/) "There are no Office Assistant character files present" error message when you start an Office 2000 program for the second time
828956 (http://support.microsoft.com/kb/828956/) Running multiple versions of Microsoft Office with Office 2003
839132 (http://support.microsoft.com/kb/839132/) "There are no Office Assistant character files present" error message when you start an Office XP program

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APPLIES TO
•Microsoft Office Excel 2003
•Microsoft Office FrontPage 2003
•Microsoft Office Outlook 2003
•Microsoft Office PowerPoint 2003
•Microsoft Office Publisher 2003
•Microsoft Office Word 2003
•Microsoft Office Professional Edition 2003
•Microsoft Office Standard Edition 2003
•Microsoft Office Student and Teacher Edition 2003
•Microsoft Office Small Business Edition 2003
•Microsoft Office Basic Edition 2003
•Microsoft Office Access 2003

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Keywords: 
kbqfe kbtshoot kberrmsg kbfix kbbug KB837825

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