"The expected version of the product was not found on your system" error message when you install Office XP Service Pack 3

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Article ID: 837826 - View products that this article applies to.
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SUMMARY

When you try to update Microsoft Office XP to Microsoft Office XP Service Pack 3 (SP3), you receive an error message that states that the expected version was not found. To resolve this problem, install the full-file version of Office XP SP3.

SYMPTOMS

When you (as a network administrator) or one of your users tries to install Office XP SP3, you may receive the following error message:
The expected version of the product was not found on your system.

CAUSE

This problem may occur when the following conditions are true:
  • You have Microsoft Office XP Service Pack 1 or Microsoft Office XP Service Pack 2 installed and updated from an administrative installation point.
  • You try to update your Office XP installation from one of the following Microsoft Web sites: Note The Microsoft Office XP updates from these Microsoft Web sites are binary updates.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Use the Office XP Service Pack 3 full-file update

You can use the Office XP Service Pack 3 full-file update to update your administrative installation point or an individual computer (client) that has Office XP installed.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3

Method 2: Use a new RTM-base level administrative installation point

If you, as the network administrator, no longer want to maintain your Office XP administrative installation point with current service packs and updates, create a new Office XP installation point at the Office XP RTM-base level.

After you install Office XP to a client computer from your new Office XP RTM-base administrative installation point, you can use then use the binary update from one of the Microsoft Web sites that is listed in the "Cause" section of this article.

For additional information about how to create a new Administrative Installation Point, click the following article number to view the article in the Microsoft Knowledge Base:
304953 HOW TO: How to deploy Office XP over a network

MORE INFORMATION

Client updates, such as Office XP Service Pack 2 and earlier, could be successfully installed on an Office XP client installation if the full-file administrative update had been installed on the administrative installation point and the client computer had been updated from the administrative installation point.

With Microsoft Office XP Service Pack 3, Microsoft changed the way the binary update is authored so that the Office XP Service Pack 3 client (binary) update will install directly over the RTM-level version (10.0.2627) of Office XP.

Because of this change, the Office XP Service Pack 3 binary update will not install successfully on a computer that has either Office XP Service Pack 1 (SP1) or Office XP Service Pack 2 (SP2) installed from an administrative installation point and recached on the local computer (client). This problem occurs because Office XP Service Pack 3 must have version 10.0.2627 (RTM-level) of Office XP installed.

Note The Office XP Service Pack 3 (SP3) full file update will install correctly over an Office XP RTM-level, Office XP Service Pack 1 (SP1), and Office XP Service Pack 2 (SP2) when Office SP3 is applied to an administrative installation point.

Troubleshooting notes

The following Ohotfix verbose log shows an error 2749 with an error code of 1642 at the end of the log entry:
MSI (s) (F8:64): Looking for storage transform: 7TTo7U
MSI (s) (F8:64): Validating transform '7TTo7U' with validation bits 0x122
MSI (s) (F8:64): Note: 1: 2749 2: 7TTo7U 3: C:\WINDOWS\Installer\3b569.msi 4: 10.0.2627.01 5: 10.0.4330.0 
MSI (s) (F8:64): 1: 2749 2: 7TTo7U 3: C:\WINDOWS\Installer\3b569.msi 4: 10.0.2627.01 5: 10.0.4330.0 
(Expected version is 10.0.2627, version found is 10.0.4330.0.)
The following Ohotfix log entry shows error code 1642 at the end of the log:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded 
may be missing, or the upgrade patch may update a different version of the program. Verify that the program 
to be upgraded exists on your computer and that you have the correct upgrade patch.
C:\DOCUME~1\username.NOR\LOCALS~1\Temp\IXP000.TMP\MAINSP3op.msp
MSI (s) (F8:64): Attempting to delete file C:\WINDOWS\Installer\22879.msp
MSI (s) (F8:64): MainEngineThread is returning 1642
MSI (c) (50:40): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  
Counter after decrement: -1
MSI (c) (50:40): MainEngineThread is returning 1642
For additional information about how to use the Microsoft Office XP installation log files to troubleshoot Office Setup issues, click the following article number to view the article in the Microsoft Knowledge Base:
296603 How To Use an Office XP Setup Log File to Troubleshoot Setup Problems in Office XP

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2

307843 OFFXP: Overview of the Office XP Service Pack 1

283686 OFFXP: Setup Command-Line Switches for Office XP

Properties

Article ID: 837826 - Last Review: September 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
Keywords: 
kbtshoot kberrmsg kbprb KB837826

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