Access violation in Spoolsv.exe may occur when you print from a custom application on a Windows 2000-based computer

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Article ID: 837841 - View products that this article applies to.
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Symptoms

When you use a custom-built application to print custom forms from a Microsoft Windows 2000-based computer, an access violation in Spoolsv.exe may occur.

Cause

This problem may occur if a "race" condition occurs between a call to the DeviceCapabilities() function by the print spooler and the AddForm() function by the custom application. If the call to the AddForm () function occurs first, more forms may be generated than the spooler can handle, resulting in an access violation.

For additional information about how to use the AddForm() function and custom forms, click the following article number to view the article in the Microsoft Knowledge Base:
282474 HOWTO: Print using custom page sizes on Windows NT and Windows 2000

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Mar-2004  22:19  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   24-Mar-2004  22:19  0.2.0.1           138,000  Faxui.dll        
   24-Mar-2004  22:19  5.0.2195.6898     242,448  Gdi32.dll        
   24-Mar-2004  22:19  5.0.2195.6897     742,160  Kernel32.dll     
   24-Mar-2004  22:19  5.0.2195.6896     252,688  Localspl.dll     
   24-Mar-2004  22:19  5.0.2195.6824      54,544  Mpr.dll          
   24-Mar-2004  22:19  5.0.2195.6895     335,120  Msgina.dll       
   24-Mar-2004  22:19  5.0.2195.6892      90,264  Rdpwd.sys
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll       
   24-Mar-2004  22:19  5.0.2195.6876      80,144  Spoolss.dll      
   24-Mar-2004  22:19  5.0.2195.6897     403,216  User32.dll       
   24-Mar-2004  22:19  5.0.2195.6891     394,512  Userenv.dll      
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   24-Mar-2004  22:19  5.0.2195.6824      87,312  Win32spl.dll     
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe     
   24-Mar-2004  22:19  5.0.2195.6884     252,688  Winsrv.dll       
   24-Mar-2004  22:19  5.0.2195.6897     742,160  Kernel32.dll     
   11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys
   24-Mar-2004  22:19  5.0.2195.6884     252,688  Winsrv.dll       

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 837841 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix KB837841

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