A manually pinned file may be unavailable when you disconnect from the network in Windows XP

Consider the following scenario:

• A file is created or edited in a folder that is not available offline in Microsoft Windows XP.
• One of the subfolders of this folder is available offline.
• The file has entered the temporary cache.
• After the file exits the temporary cache, the file is manually pinned.

In this scenario, when you right-click the file, and then you click Make Available Offline, the file may be unavailable when you disconnect from the network. This behavior occurs even though the synchronization process seems to complete without an error. If you later connect to the network, and then you resynchronize files, the file may become available offline.

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows XP Service Pack 1 (SP1) to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, 32-bit versions

Windows XP, Itanium-based versions

To work around this problem, connect to the network, and then manually synchronize files if you discover a file is unavailable offline. Then, check that the file exists in the "Offline Files" folder. In some instances, this workaround may require multiple synchronizations.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: