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You receive a "There is no disk" error message when you try to run a PerfMon log
Article ID: 838039 - View products that this article applies to.
When you use the Performance Monitor snap-in (Perfmon.msc) to create a binary (.blg) PerfMon log of the PhysicalDisk Performance object on a Windows 2000-based computer, you may receive the following error message when you start the log:
Smlogsvc.exe - There is no disk
There is no disk in the drive. Please insert a disk into drive \Device\Headdisk2\DR2.
This problem occurs because you have connected a removable magneto-optical (MO) SCSI device to the computer when you start the PerfMon log. When the log tries to start, Performance Monitor makes an unhandled function call that generates the error message.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.
For more information about how to obtain Windows 2000 Service Pack 3 or later, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note The version number of the Diskperf.sys file is greater than the Windows 2000 SP4 version number. However, this module has not changed since Windows 2000 SP4.
Date Time Version Size File name ------------------------------------------------------- 12-Dec-2003 18:17 5.0.2195.6882 7,728 Diskperf.sys 04-Mar-2004 00:50 5.0.2195.6904 25,360 Perfdisk.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack Service Pack 4.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 838039 - Last Review: October 26, 2006 - Revision: 3.3